Customer Service in Sumner, Washington

Kelly Services

Kelly Services is currently hiring Customer Service Representative for a large 3PL facility in Sumner, Washington.

The Customer Service Representative carries out all customer service activities such as responding to inquiries, processing orders and receipts and handling complaints in a prompt, courteous and effective manner. Other responsibilities include answering/routing telephone calls, greeting visitors, scheduling and other clerical duties as directed by Customer Service Supervisor or Office Manager.

Job Duties:

  • Interacts in a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and effective manner.

  • Processes and inputs all customer orders.

  • Produces stock reports to check for product availability and all related paperwork and necessary information required for customer work orders.

  • Prepares shipping and tracking information to customers as required and maintains damage records and back-order logs.

  • Communicates customer feedback to management including any signs of dissatisfaction- Acts as a liaison between the warehouse and the customer in administration of the accounts and between the office and customers regarding invoicing and credit changes.

  • Coordinates special and last-minute shipping requests with the Traffic and Operations Departments, expediting any order as necessary- Provides follow up with other departments to ensure service standards are being met.

Requirements:

• MUST have 2-5 years recent CSR experience preferably in a warehouse environment

• Proficient computer knowledge. MS Office applications a MUST

• Intermediate typing skills

• 10-key by touch

• Shipping software systems including UPS and Federal Express

• Excellent oral and written communication skills

• Excellent time management, multitask, reporting and customer service skills.

Schedule: Monday-Friday 7am-4pm

Pay Rate: $20.50

FOR IMMEDIATE CONSIDERATION PLEASE SUBMIT RESUME TO MALORIE MARIN AT: [email protected] RESUME IS REQUIRED OR FOR ADDITIONAL DETAILS PLEASE CONTACT ME AT (626)367-5999

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As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Why Kelly ® ?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center.
Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

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