Customer Service in APPLETON, Wisconsin

JOB REQUIREMENTS: Department: Customer Service Location: Appleton or
Milwaukee, WI Reports To: Customer Experience Manager Job Status:
Non-Exempt Purpose of the Position: The Customer Service team is
responsible for providing exceptional customer service and support to
core accounts and the Sales department. This will include generating
quotes, directing/taking incoming calls, providing follow up with
customers, maintaining customer relationships and answering questions,
researching products and pricing, proactively make sales calls to
customers suggesting add on sales. They will also respond to website
sales inquiries and share leads with sales team. They will also perform
and review various reports with accuracy to maintain customer business.
Essential Duties and Responsibilities: Provide exceptional customer
service to all internal and external customers Field incoming calls to
assist with product research and pricing, quote generation, order
creation and confirmation, tracking shipments, backorder information and
open order processing Create accurate orders in ERP system providing
customer with order confirmation Communicate with vendors and purchasing
to maintain inventory of products for orders and stock quantities Assist
with Ecommerce ordering creating quick lists Handle customer complaints
with regards to orders/products that are missing, delayed or damaged
Work with vendors to determine accurate lead times for products that are
not in stock Enter contract pricing or special pricing for products as
applicable Help sales in creating sales value document Review various
reports such as GM, Open Order edit list, price override, etc. resolve
discrepancies, and report back to Customer Experience Manager Assist in
“On-boarding” and “Off-boarding” customers Complete bid package
proposal for customers using company standardized quote package template
Other Responsibilities: Assist billing as needed by sending invoice
copies and answer simple billing inquiries Serve as back up for Counter
Sales when needed Perform other job duties as assigned by supervisor.
Complete required vendor training modules, such as Miller Masters,
Hypertherm Sales Pro, Lincoln, etc. and participate in onsite Vendor
training sessions Equipment Used: Forklift, 2-wheel dollies, liquid
carts and pallet jacks Standard office equipment, computer programs and
technical manuals Handle various hand and power tools such as drills,
screwdriver, box cutters, scanners, etc. Safety gear such as safety
boots, safety glasses, gloves, etc. as applicable Job
Specifications/Requirements: Ability to sit 5 to 6 hours a day with
little walking, standing and lifting/carrying. Frequent twisting,
bending, reaching, grasping and repetitive motions; extended sitting
beyond 6 hours may occur, occasional lifting of 20-25lbs is required,
may at times lift up to 75lbs. Reoccurring Pushing/pulling of 25lbs up
to 75lbs. Ability to work in moderately warm or cold conditions where
high noise levels are possible. Willingness to travel as necessary for
store coverage, training, seminars and customer site visits. *****
OTHER EXPERIENCE AND QUALIFICATIONS: Education, Experience and Skills:
High School diploma or equivalency 2+ years customer service experience
required 2+ years of experience working in an ERP system. Basic
knowledge of welding and gases industry preferred Must be a team player
and works well with others Proficient computer skills in Microsoft
Office Suite and previous ERP experience required Possess good reasoning
skills making decisions based upon facts, good math aptitude, and have
high attention to detail Must be organized and have ability to multitask
helping walk-in customers, phone calls and internal employees
Demonstrate professionalism, excellent interpersonal skills, and the
ability to adjust and interact with all levels of personnel *****
APPLICATION INSTRUCTIONS: Apply Online:
https://www.oxy enservicecompany.com/about/careers/