Customer Service Associate/Customer Service Executive (Hardlines)
Company Description
We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 98,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world.
Job Description
Handle incoming email and phone enquiries
Deliver customer satisfaction through excellent service quality
Solve problems and analyze information accurately with appropriate speed
Make decisions through appropriate actions required to solve queries within guidelines
Prepare proposal, quotation and agreement for the customer
Communicate with laboratory staff on special sample handling and test requirements, etc to ensure projects proceed in a satisfactory manner
Qualifications
High Diploma or above in any subjects
1-4 years’ experience in customer services
Good command of both written and spoken English and Chinese, including Mandarin
Good communication skill, outgoing and initiative
Additional Information
5-day Work Week
Double Pay and Performance Bonus
Dental and Medical Benefits
Accident Insurance and Life Insurance
Annual Leave
Birthday Leave
Paid Maternity Leave, Paternity Leave, and Marriage Leave