Customer Service Advisor Customer Service Advisor

Go Further With Foundever

Are you ready to move your career forward? With a customer service career at Foundever, you will continue to learn life-long skills through our top-notch paid training programmes, allowing you to develop and strive up the career ladder.

If you would like to have the opportunity to work with our varied and well-known brands, be part of brilliant and supportive culture that makes a positive impact in the communities where it operates, have a balanced work-life pattern and competitive salary, we want to hear from you.

What we offer you

• Monthly Pay Starting from £22,308 per year
• Hours Monday – Sunday 08:00 – 20:00
• Full time 37.5 hour permanent contract
• Enhance your financial flexibility with Wagestream This money management app allows you to withdraw a portion of your earned pay anytime you need it, set aside savings each month and enjoy discounts from major brands
• Industry Leading development opportunities – 80% of our Team manager and above positions are hired internally
• Weekly coaching and engagement with your manager and team
• Lifestyle Benefits programme – featuring thousands of discounts
• Casual Dress Code

What we need from you

• Good communication skills: the ability to clearly and effectively communicate with customers over the phone
• Problem-solving skills: the ability to quickly identify and resolve customer issues or complaints.
• Empathy: the ability to understand and relate to the customer’s perspective.
• Patience: the ability to remain calm and composed.
• Adaptability: the ability to handle a wide variety of customer interactions and adjust communication style as necessary.
• Sales skills: the ability to up sell or cross-sell products or services to existing customers.
• Positive attitude: the ability to remain positive and upbeat even during difficult customer interactions.

Our Location

Situated in a happy, bright and airy office environment, we are easily accessible by public transport. It’s really important you are able to commute to our site so please check the below address before applying: Barbican Contact Centre, Plymouth, United Kingdom, PL4

What to expect next

Once you have submitted your application one of our recruitment team will be in contact with you to discuss the position in further detail!

What are you waiting for? Start your Foundever Journey and click apply now!

DATA NOTICE

The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection processes of Foundever and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as is permitted by UK legislation and then destroyed.

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