Customer Service Adviser (Part time)

Reference

LD371722X1

Closing Date

Monday, 26th September 2022

Job Type

Administrative Professional & Managerial

Department

University of Nottingham Libraries, Customer Services

Salary

£19209 to £22254 per annum pro-rata depending on skills and experience. Salary progression beyond this scale is subject to performance.

We are looking for enthusiastic, welcoming and customer-focussed people from all backgrounds to join our Customer Services Team based at George Green Library.

Our teams share a passion for high-quality customer service, but what helps us succeed is valuing the different ideas and experiences we bring in our ambition to be WISE: welcoming, inspiring, supportive of everyone. If you share our ambition and are looking for a role that’s filled with variety and challenge, working in our multicultural community, we would like to hear from you.

As the first point of contact you will provide a warm welcome and a great customer experience both in-person and virtually. You will also ensure the library is a safe and inclusive environment, working flexibly and proactively to identify when someone may need assistance and providing a friendly, helpful service. Once you are trained in our library systems and facilities (including IT systems, printers and AV equipment) you will be ready to respond to a broad range of queries and requests from students, academic staff and visitors. You will also help students become familiar with our libraries and services at certain times of year, such as induction.

We are looking for people who will thrive in a busy, customer-focussed environment and actively promote our service. You will be confident responding to a range of queries and situations which are sometimes unpredictable. Good communication skills, the ability to work independently and as part of a team will be essential. You will be comfortable with a range of technology and able to pick up changes to our processes quickly. You will be keen to learn, developing your skills and sharing your knowledge to provide guidance and solutions. 

Ideally you will be educated to A level (or equivalent) with Maths and English at GCSE grade 4 or higher (or equivalent) or be able to demonstrate relevant experience working in a customer focused environment.

This is a part-time, permanent position, preferred start date: Monday 7 November

Hours of work are:

Monday: 09:00-17:15 (with a 1-hour unpaid break)

Thursday: 13:45-22:00 (with a 1-hour unpaid break)  

Friday: 13:45-22:00 (with a 1-hour unpaid break) 

Saturday: 11:00-16:00

Please note some training may occur outside these hours. You will also work one public holiday/University Closure Day per year. To help deliver a full service, you may also be required to occasionally work at other libraries across our Nottingham campuses.

Informal enquiries may be addressed to GGL Senior Library Advisers,SLA-GGL@NOTTINGHAM.AC.UK. Please note that applications sent directly to this email address will not be accepted.

Our University is a supportive, inclusive, caring and positive community. We warmly welcome those of different cultures, ethnicities and beliefs – indeed this very diversity is vital to our success, it is fundamental to our values and enriches life on campus. We welcome applications from UK, Europe and from across the globe. For more information on the support we offer our international colleagues, see our Moving to Nottingham pages.

For successful international applicants, we provide financial support for your visa and the immigration health surcharge, plus an interest-free loan to help cover the cost of immigration-related expenses for any dependants accompanying you to the UK. For more information please see the our webpage on Financial support for visas and the immigration health surcharge .

This role will not attract sufficient points to obtain a sponsored Skilled Worker visa under the UK Visas & Immigration points based immigration system, however applications are welcome from candidates who don’t currently have the right to work in the UK, but who would be eligible to obtain a valid visa via another route.