Customer Service Administrator

Loughborough University

An exciting opportunity has arisen to join the Estates and Facilities Management department at Loughborough. The team are seeking to appoint an enthusiastic and friendly team player to join the Business Operations Team as a Customer Service Administrator within LUSEP.

In this role, your tasks and responsibilities will include:

Estates and Facilities Management (E&FM) has a vacancy for a Customer Service Administrator to provide the highest standard of customer care to support the various receptions within LUSEP.  This will include providing a front-line support service via telephone, email, and face to face with all customers. 

The role requires you to undertake a wide range of administrative and reception duties including the use of various databases. The post holder will be required to work on their own initiative and prioritise workloads in accordance with the demands of the job, but also be part of a team where support is required for each other.  The postholder will be required to be flexible across other areas of the department commensurate within the grade as and when business needs require.

The successful candidate is expected to:

The successful applicant must possess excellent administrative and IT skills and have worked previously in a customer orientated service.

In return, Loughborough University offers a generous benefits package:

·       Generous Annual leave allowance, Bank Holidays and University Closure Days

·       On-site parking spaces (including for electric vehicles)

·       Reduced Gym membership

One of the university’s core values focuses on wellbeing, and we are committed to continuing your personal development and training while you are here with us. 

Interviews to be held week November 2023, please be away that there will be a practical test and informal discussions with staff members.

For further information please click here  

For an informal discussion on this role, please contact Lisa Slater, Card Desk and Customer Services Manager, [email protected] , 01509 222202

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