Customer Retention Manager DACH (all genders)

Job title:

Customer Retention Manager DACH (all genders)

Company

GoStudent

Job description

The role in a SnapshotAre you a dynamic, goal-oriented professional with a passion for transforming the educational landscape? We are seeking a motivated Customer Retention Manager to join our DACH team. In this pivotal role, you will leverage your strategic sales expertise to foster lasting relationships with our valued customers, ensuring they fully experience the transformative power of our cutting-edge educational solutions. If you are driven by results and thrive in a fast-paced, forward-thinking environment, we want you to help us shape the future of education and empower learners everywhere.We reimagine learning by enabling every student in the world to unlock their full potential through affordable and inspiring lessons from quality tutors chosen to fit their individual needs. To make our mission reality, we are on the lookout for those adventurous and hungry to join our mission!LocationVienna (Austria)Your Role in Our Journey

• Develop and implement persuasive sales pitches to re-engage customers who have stopped their contracts.
• Reactivate churned customers and encourage them to start again with new packages.
• Identify and retain customers at risk of churning, and collect outstanding payments from them.
• Proactively address customer inquiries, resolve issues, and collect feedback to improve our products and services.
• Engage in negotiations to find mutually beneficial solutions that ensure customer satisfaction and meet company objectives.
• Collaborate with team members, share insights and strategies, and foster a supportive work environment.
• Demonstrate alignment with the company’s culture and values in all interactions, promoting a positive image of the company.

Your impact

• Goal-Oriented attitude: possess a strong focus on achieving retention and payment collection goals through strategic sales techniques.
• Solution-Oriented and Proactive Mindset: approach challenges with a proactive, problem-solving attitude to find effective solutions for customer issues.
• Attention to Detail: proactively resolve customer inquiries, address their needs, and gather feedback to enhance our offerings.
• Negotiate effectively: Use effective negotiation skills to secure mutually beneficial outcomes and ensure long-term customer satisfaction.
• German fluency: You will be dealing with customers who speak German, therefore, we expect you to be fluent in the language.
• Experience in a B2C environment is a plus!

Expected salary

Location

Wien

Job date

Tue, 23 Jul 2024 23:37:00 GMT

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