Reporting to the Group Sales Manager – Front End-Receiving, a Customer Service Representative is responsible for providing quality customer service when answering customer calls to process orders, answer general customer inquiries and customer complaints in an inbound customer service center.
Responsibilities:
Greet and engage customers in a friendly and enthusiastic manner
Provide a legendary experience for every customer and promote Bass Pro Shops & Cabela’s programs
Use current Point-of-Sale (POS) and Inventory (SAP) systems to accurately and appropriately complete customer transactions following all policies including those requiring checking for identification and age requirements; knowledge of how to process debit, credit cards, etc
Respond and handle customer issues by using good judgment and logic in solving problems and making decisions within the job scope
Assist asset protection in following all procedures and policies, including: checking inside products, checking for price switches, remove and retain security devices
Save customers who are not happy or did not have a good experience by correcting the problem, or notify a Manager on Duty of the issue
Opening and closing duties when necessary: empty trash, stock bags, supplies, cash wraps, dust and wipe counter, organization of drawer supplies
Assist in other areas of the store when business needs dictate
Qualifications:
One or more years’ experience in a sales or service environment is preferred
High school diploma or equivalent is preferred
Ability to provide superior customer service and exceed customer’s expectations
Ability to use good judgment and logic
Experience in a related field or outdoor lifestyle
Knowledge of Bass Pro Shops & Cabela’s specific products is an asset
Bass Pro Shops & Cabela’s welcomes applications from people with disabilities.
Accommodations are available upon request during the assessment and selection process.
Benefits
Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!