Customer Payment & Revenue Clerk

Staff – Union

Job Category
CUPE 2950

Job Profile
CUPE 2950 Salaried – Financial Proc. Spec 5 (Gr6)

Job Title
Customer Payment & Revenue Clerk

Department
Treasury Accounting Treasury VP Finance and Operations

Compensation Range
$3,881.00 – $4,082.00 CAD Monthly

Posting End Date
November 9, 2022

Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above.

Job End Date

JOB SUMMARY

This position is responsible for the internal allocation of more than $2 billion received annually in over 6000 transactions remitted by electronic transfer into various currency bank accounts. The position will manage customer payments and ensure that cash sales and deferred revenues are appropriately allocated to departments. This position also initiates customer refunds and performs reconciliation on customer accounts.

ORGANIZATIONAL STATUS

This position reports to the Manager, Treasury Accounting. This position also interacts with other departments across campus as well as outside agencies.

WORK PERFORMED

Manages Incoming Wires and Electronic Fund Transfers (EFTs)

– reviews bank statements to ensure completeness of bookings and determines how electronic incoming payments should be recorded

– coordinates with departments and bank regarding requests for information and tracing of incoming wires and EFTs

– Uploads complete supporting documentation for auditability

– Communicates university-wide and on the finance website to identify the ‘owner’ departments for revenues where applicable.

– Performs manual reconciliation to book entries

– Booking incoming wire fees, journal adjustments and bank account transfers as required

Initiates customer refunds in Workday and settles approved refunds in the bank portal for cross border refunds where necessary  

Monitors Petty Cash balances for custodian completeness and cash sale deposits in respect of system wide Petty Cash closures to monitor completeness and accuracy

Acts as backup for Customer Payment Specialists and Customer Deposit Specialists and is the centralized expert in use of the Customer module for incoming payments:

– Records and applies customer payments in Workday and puts payments on account where necessary

– Deposits cheques in payment of customer accounts for the entire UBC system, including remote cheque deposits

– Handles enquiries from customers and provides statements of amounts owing and arranges the – means for customer collections

– Investigates ‘unknown customer’ amounts posted as a result of online bill payments from customers

– Monitors system-wide cheque deposits for cash sale events

Other related tasks.

                                                            

CONSEQUENCE OF ERROR

– Follows well defined methods and procedures.

– Attention to detail and knowledge of UBC policies, procedures and banking structure is critical.

– Incorrect processing may result in inaccurate or incomplete accounting records.

– Failure to follow up on customer payments or misapplication of payments may damage UBC’s credibility as an organization to do business with.

– Incorrect approval of customer refunds could lead to financial loss. Insufficient monitoring of cash sales could lead to overstated revenues.

SUPERVISION RECEIVED

– Reports to the Manager Treasury Accounting.

– Organizes and prioritizes workload to meet service needs within guidelines.

SUPERVISION GIVEN

– Is not required to supervise;

may explain work procedures to new or inexperienced staff

PREFERRED QUALIFICATIONS

– Completion of post-secondary education and three years of related experience or the equivalent combination of education and experience.  

– Working towards a CPA designation.

SKILLS AND EXPERIENCE

– Experience of working in an accounting/banking environment.

– Proficiency in double-entry bookkeeping.

– Analytical and technical problem-solving skills.

– Must possess the ability to exercise judgement, tact and discretion.

– Effective organizational, oral and written communication skills required.

– Must be able to multi-task, set priorities, manage workflow effectively, and meet deadlines.

– Must have effective interpersonal and customer service skills.

– Must be able to work independently and in a team environment.

– Ability to maintain accuracy and attention to detail.

– MS office: excel (intermediate level).

– Workday experience preferred.