Customer Onboarding Strategist, Google Customer Solutions (English, Vietnamese)

Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google’s sponsorship of a visa.

Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.
• 2 years of experience in advertising, sales, marketing, consulting or media.
• Ability to communicate in English and Vietnamese fluently to communicate with and serve Vietnamese speaking customers.

Preferred qualifications:

• Experience with strategically assessing and achieving client success via business techniques, including effective questioning, objection handling, and competitive selling.
• Ability to proactively reach out to customers/cold calling and enjoy helping customers to add value to their business.
• Ability to manage and prioritize a portfolio in an advertising or media sales context, and achieve goals to drive growth.
• Ability to build compelling narratives and utilize storytelling as a client engagement strategy.
• Excellent written and verbal communication skills.

About the Job

Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google’s key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.

In this role, you will work with a set of new customers for six months to make them successful long-term and grow the next generation of high-potential customers for Google. You work with a highly engaged, fun team and bring creativity to grow and transform. You will operate like a start-up to enable creativity thought-leadership with a self-management team practice. You will show your strengths in product knowledge, consultative selling, and account management. You will work with cross-functional teams like Acquisitions, Product, Program, and Same-Store.

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers…and we have fun doing it.

Responsibilities

• Manage customer portfolios for six months to set them up for long-term success with their digital advertising journey.
• Deliver against assigned customer goals while prioritizing and delivering an outstanding onboarding experience.
• Work with cross-functional teams like Sales, Product, and Program to deliver seamless customer handovers.
• Implement creative ways to improve our customer relationships. Tailor and share performance-enhancing suggestions and promote Google products.
• Communicate proactively with customers via phone, chat, and email to provide strategic advice to help our advertisers get the best return on their investment by working with them in a consultative role.

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