Customer Incident Response, Customer Incident Response Team

DESCRIPTION

The Global Services, Security (GSS) team, a part of Amazon Web Services, leverages the expertise and ingenuity of our builders to establish scalable security solutions for both internal and external customers that drive business outcomes. Our goal of securing the world’s workloads and building a brighter future for humanity requires us to focus on reliable delivery of bar raising security outcomes and investment in security mechanisms and automation on behalf of our customers.

Do you want to work on planetary scale incident response solutions in the cloud? Are you skilled at performing Incident Response activities and helping customers build threat detection and incident response capabilities using highly scalable computing architectures? Are you excited to help customers respond to security incidents and automate security operations giving them unprecedented capability and agility? Do you enjoy working on fast-paced complex projects focused on game changing business outcomes for customers globally? As a member of the Threat Detection and Incident Response Practice in the AWS Global Service Security you will have the opportunity to help customers respond to security incidents and pioneer technically superb security solutions to help customer operate securely in the cloud. The Global Services, Security (GSS) team, a part of Amazon Web Services, leverages the expertise and ingenuity of our builders to establish scalable security solutions for both internal and external customers that drive business outcomes. Our goal of securing the world’s workloads and building a brighter future for humanity requires us to focus on reliable delivery of bar raising security outcomes and investment in security mechanisms and automation on behalf of our customers.

Key job responsibilities

• Perform and oversee incident response operations
• Become a technical resource that earns the trust of customer stakeholders before, during, and after a security event.
• Contribute to teams that include Amazonians, partners, and customers to build and deploy threat detection and incident response capabilities.
• Design, build, and deploy solutions to automate security operations and incident response on AWS.
• Independently contribute to internal builder projects to develop new consulting engagement models and capabilities for customers.
• Develop high-quality content, such as automation tools, reference architectures, and white papers to help our consultants, partners, and customers build on the work that we deliver.
• Innovate on behalf of customers by translating your thoughts into action-yielding results.
• On-call required.

BASIC QUALIFICATIONS

• • Experience performing incident response activities
• • Experience building/operating on AWS
• • 1+ years of experience in technical IT security or related job role
• • 1 years of threat detection or incident response experience
• • Hands-on technical expertise in incident response technology, security, automation, implementation, integration, and/or deployment.
• • Coding proficiency in at least one software language (e.g., Python, C, C++, Java, Ruby, or PowerShell).
• • Domain expertise in at least one CBK area.

PREFERRED QUALIFICATIONS

• • AWS Solutions Architect
• • AWS Certified Security – Specialty Certification
• • Hands-on technical expertise in building scripts, tools, or methodologies that enhance customers’ threat detection and incident response capabilities
• • Experience in operating security solutions, such as WAF, IPS, Anti-DDoS, or SIEM
• • Interest and/or experience in big data storage, processing, and analytic methodologies and techniques like relational databases, NoSQL, ETL, business intelligence, Hadoop, data science, or machine learning.
• • Demonstrated ability to communicate complex technical matters clearly and concisely orally and in writing.
• • Experience managing a security event, including managing customer expectations and delivering results.
• • Knowledge of incident response workflows and processes.

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