Customer Guide

Location

Calgary – 4906 Richard Road SW

Business

As part of Brookfield Asset Management — one of the largest alternative asset managers in the world — we harness our resources to bring a fresh approach, unparalleled creativity, relentless innovation, and sound ESG practices to the planning, development, and management of buildings everywhere. From offices, retail spaces, and logistics facilities to multifamily residences, hospitality establishments, and mixed-use structures — we are reimagining real estate from the ground up.

We redefine how home and life come together for over 60 years. At Brookfield Residential, a leading North American land developer and homebuilder within the Brookfield Properties family, we have had one goal in mind – to create the best places to call home. From the development of award-winning vibrant communities to the building of well-designed homes and commercial properties, we are committed to cultivating exceptional life experiences for our customers, partners, employees, and members of the community. Learn more.

If you’re ready to be a part of our team, we encourage you to apply.

Job Description

Your Team

As a Customer Guide, you’ll be a champion of our Customers for Life mindset, acting as a trusted advisor within your community. You’ll help create personalized and memorable experiences for every homebuyer throughout their journey. As a key team member, you’ll build strong, educational relationships with both prospective and current homeowners.

You’ll start your journey by supporting your Community Manager in the homebuying process, maintaining MLS listings, assisting with tours, and answering questions from customers. You’ll also collaborate with teams across Sales and Marketing, Design, Construction, Customer Care, Purchasing, and Accounting to ensure a smooth and seamless customer experience.

Your Key Responsibilities

Prospecting / Sales

• Support the Community Manager in processing agreements, maintaining MLS listings, and assisting with customer inquiries.
• Be knowledgeable about Brookfield’s products to guide customers in their decision-making.
• Ensure timely and accurate completion of paperwork and follow-up tasks.
• Represent customer interests in team meetings and capture key details during the customer journey.
• Manage reporting, including sales reports and customer feedback.
• Continuously improve sales strategies and maintain high conversion rates.

Customer Service / Setting Expectations

• Serve as the main point of contact for customers, coordinating with various teams to ensure a seamless experience.
• Enhance the homebuying experience by considering special customer requests.
• Help new homeowners get acquainted with their community and essential services.
• Maintain professionalism, fairness, and a focus on customer satisfaction throughout the process.

Marketing

• Ensure all sales and marketing assets are presented professionally and meet company standards.
• Contribute to innovative marketing ideas and maintain project-specific website content.

Competitive Analysis & Industry Knowledge

• Stay informed about competitors and industry trends through regular analysis.
• Actively participate in the regional homebuilding community.

Must Haves

• Minimum of 2 years of experience in sales, or a combination of education and experience; a post-secondary diploma or degree in Business or a related field is preferred.
• Proven track record of success in customer service.
• Experience managing multiple tasks simultaneously, with strong attention to detail and organizational skills.
• Ability to meet performance metrics and key milestones.
• Enthusiastic about technology and open to continuous learning.
• Experience with CRM and ERP systems is valuable.
• Familiarity with Salesforce, Hubspot, and NewStar is a plus, but not required.
• Proficient in keyboarding and data entry, with accuracy and efficiency.

Your Opportunity

We are proud to offer our employees what they value most:

• Competitive compensation
• Excellent extended medical, dental and vision benefits beginning day 1
• RRSP program, contributions begins day 1
• Paid Volunteer Hours
• Paid parental leave
• Family planning assistance including IVF, surrogacy and adoptions options
• Wellness and mental health resources
• Pet insurance offering
• A culture based on our values of Passion, Integrity and Community

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We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.

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