Customer Growth Associate, Google Customer Solutions, Early Careers (English, Italian)

Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.
• Experience in digital sales, client management, customer service, business development, customer outreach, marketing, consulting, digital advertising, or a related field.
• Ability to communicate in English and Italian fluently to support client relationship management in this region.

Preferred qualifications:

• Experience with Google Ads and online advertising.
• Familiarity with managing a portfolio or working against assigned customer goals (e.g., business growth, customer success metrics, outreach goals, etc.).
• Ability to think strategically.
• Passion for sales and technology to help businesses grow online.
• Excellent communication and problem-solving skills.

About the Job

The Scaled team is a sales team designed to grow small-sized companies in Italy with significant expansion potential. The team specializes in delivering the solutions to high-potential small businesses from all verticals and business models in an efficient way for the business.

As a Customer Growth Associate, you will establish relationships by conducting regular phone consultations and business pitches with a large portfolio of clients. You will use the problem-solving and objection handling skills to operate in a fast-paced environment, reaching for business growth and productivity goals. You will provide Google-calibre solution promoting, partnership management and analysis to deliver business outcomes. You will uncover the business needs of Google’s key clients and achieve their marketing objectives while driving agreements through our industry leading advertising solutions.

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers…and we have fun doing it.

Responsibilities

• Serve as a trusted advisor to clients by building relationships with key customer decision-makers and business owners to understand their business goals and digital marketing plans, and help empower their business with Google advertising.
• Manage large and diverse accounts and identify opportunities where Google Ads can impact growth while tracking account growth and product adoption quarterly goals.
• Conduct frequent phone consultations to evaluate campaign performance, make account recommendations, and mentor/influence business owners on digital marketing strategy.
• Engage in essential activities to drive customer relationship growth (e.g., proactive engagement, campaign performance review, client meetings, pitches, research, internal strategy building/execution, etc.).
• Participate in continuous training throughout the program to develop professional and business skills.

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