Customer Focus Software Engineer (Cortex XDR)

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday – from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities – just to name a few!

Job Description

Your Career

The team is responsible for the heart of the engineering group, taking our customers and bringing them to success. The team is part of the Cortex XDR Agent engineering team focusing on customers and their challenges. The position includes investigating complex customer issues, reproducing and fixing them. It requires a deep understanding of the product, as well as excellent problem-solving skills. You are a good candidate if you have  analytical skills, love to investigate, solve complex issues, dive into details and are excellent at working with many cross-functional teams such as other engineers, product management and customers.

You will be part of a team that develops cutting edge security solutions including anti-malware, anti-exploitation, EDR and more. 

Your Impact

• Support customers to solve their challenges
• Work closely with the engineering team to deliver high quality product
• Contribute to the research and development of agent components
• Be part of a team that values SW development best practices and high standards
• Develop internal tools for automated analysis of customer cases

Qualifications

Your Experience 

• 2+ years with Incident response / SW engineering or B.A in Computer Science or equivalent military experience required / Software Engineering
• Experience coding in C/C++
• Excellent written and verbal communication skills
• Advantage – Experience with one or more of the following – Windows/Linux/Mac OS, Python, Cybersecurity

Additional Information

The Team

Our engineering team is provided with an unrivaled chance to create the products and practices that will support our company growth over the next decade, defining the cybersecurity industry as we know it. If you see the potential of how incredible people can transform a business, this is the team for you. If you don’t wait for directions, instead, identifying new features and opportunities we have to just get better, this is your new career.

#LI-YB1

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.