Customer Care Retention Manager

Job title:

Customer Care Retention Manager

Company

GoStudent

Job description

Are you a dynamic, goal-oriented professional with a passion for transforming the educational landscape? We are seeking a motivated Customer Retention Manager to join our DACH team. In this pivotal role, you will leverage your strategic sales expertise to foster lasting relationships with our valued customers, ensuring they fully experience the transformative power of our cutting-edge educational solutions. If you are driven by results and thrive in a fast-paced, forward-thinking environment, we want you to help us shape the future of education and empower learners everywhere.We reimagine learning by enabling every student in the world to unlock their full potential through affordable and inspiring lessons from quality tutors chosen to fit their individual needs. To make our mission reality, we are on the lookout for those adventurous and hungry to join our mission!Tasks

• Develop and implement persuasive sales pitches to re-engage customers who have stopped their contracts.
• Reactivate churned customers and encourage them to start again with new packages.
• Identify and retain customers at risk of churning, and collect outstanding payments from them.
• Proactively address customer inquiries, resolve issues, and collect feedback to improve our products and services.
• Engage in negotiations to find mutually beneficial solutions that ensure customer satisfaction and meet company objectives.
• Collaborate with team members, share insights and strategies, and foster a supportive work environment.
• Demonstrate alignment with the company’s culture and values in all interactions, promoting a positive image of the company.

Requirements

• Goal-Oriented attitude: possess a strong focus on achieving retention and payment collection goals through strategic sales techniques.
• Solution-Oriented and Proactive Mindset: approach challenges with a proactive, problem-solving attitude to find effective solutions for customer issues.
• Attention to Detail: proactively resolve customer inquiries, address their needs, and gather feedback to enhance our offerings.
• Negotiate effectively: Use effective negotiation skills to secure mutually beneficial outcomes and ensure long-term customer satisfaction.
• German fluency: You will be dealing with customers who speak German, therefore, we expect you to be fluent in the language.
• Experience in a B2C environment is a plus!

BenefitsDo you want to reimagine education together with us and join a mission to believe in?GoStudent is one of the world’s leading tutoring providers and education platforms. We’re also a unicorn and have raised more than €675m investment to date. Together with our acquisitions Seneca Learning, Tus Media, Fox Education and Studienkreis, we currently support more than 11 million families each month to fulfil our vision to help each student reach their full potential.We are passionate about disrupting the future of education and making a real impact. Join our journey and unlock your creativity and advance your career by mastering exciting challenges together with an international, driven team. We are here to support your goals and to discover how far we can reach by growing smarter and stronger together. If this sounds good to you, then join us now and unlock your full potential.At GoStudent, we are an open and welcoming bunch that values your unique skills, passion, and potential. We don’t hire based on age, gender, nationality, or political views, but rather focus on your talent and motivation to contribute to the future of learning. Even if you are a unicorn – just as GoStudent is: if you believe that you can make a positive impact, we encourage you to throw your hat in the ring & to apply, regardless of whether you meet every requirement. Our team is diverse, and we believe that this diversity fosters creativity and innovation, making us a better company. Join us in reimagining the future of learning!Please upload your CV/Resume in PDF format, preferably in English, as a DOC format might not be supported.GoStudent GmbHWir bei GoStudent glauben daran, dass Individualisierung der Schlüssel ist, um die bestmögliche Erfahrung für unsere Kunden und Angestellten bieten zu können.

Expected salary

€32000 – 36000 per year

Location

Wien

Job date

Tue, 04 Jun 2024 22:18:33 GMT

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