Customer Care Representative in Milton, Ontario

105913BR

Job Title:

Customer Care Representative

Location:

CM Toronto (2553)

Job Description:

We Deliver the Goods:

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, RRSP, Paid Direct Drug Card, & Scholarship Opportunities for children of associates, Paid Time Off, and much more

• Growth opportunities performing essential work to support food distribution

• Safe and inclusive working environment, including culture of rewards, recognition, and respect

Position Summary:

As a Customer Care Representative, you will ensure that proper care is taken at every touch point of the customer experience. You will resolve routine customer inquiries while providing efficient service through timely responses to in-person, telephone, and mail requests. A successful candidate will be able to address the needs of customers and properly channel inquiries; guaranteeing we put our customers first and that every account matters.

Schedule: Monday through Friday, 9:30AM – 6:00PM

Pay: $18.00 per hour

Position Responsibilities :

• Responding to telephone, written, and in-person inquiries, requests, and concerns from customers.

• Informing customers of unit prices, shipping dates, anticipated delays, and additional information.

• Filing and running reports as needed.

• Processing customer shorts, mis-picks, and credits.

• Conducting account research and resolving problems.

• Channeling customer inquiries to appropriate departments and documenting customer contacts.

• Assuring that appropriate records are maintained, and reports are prepared.

• Resolving customer requests for adjustments to orders and billing.

• Entering and retrieving a variety of information using the computer terminal.

• Assisting customers in the ordering process.

• Maintaining current knowledge of pricing and product availability.

• Understanding, interpreting, and explaining company procedures related to products and pricing.

• Performing other related tasks and duties as assigned.

Skills & Experiences:

• Excellent communication skills.

• Ability to add/subtract two-digit numbers and to multiply/divide with 10’s and 100’s.

• Ability to solve practical problems and deal with a variety of concrete variables in situations.

• Ability to perform detailed data entry work accurately and efficiently within deadlines.

• Intermediate computer skills, knowledge of Microsoft Office programs, and ability to type proficiently.

Req Number:

105913BR

Job Location:

Milton, Ontario (ON)

Shift:

1st Shift

Full Time / Part Time:

Full Time

EEO Statement:

Performance Food Group and/or its subsidiaries (individually or collectively, the “Company”) provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy (http://pfgc.com/Policy) ; (2) the “EEO is the Law” poster (http://pfgc.com/Poster) and supplement (http://pfgc.com/Supplement) ; and (3) the Pay Transparency Policy Statement (http://pfgc.com/PayTransparency) .

Required Qualifications:

Minimum of one year of customer service experience.

Must be able to type 40 WPM (words per minute)

Division:

Core-Mark

Job Category:

Operations

Company Description:

Core-Mark, a Performance Food Group Company, is part of a Fortune 150 company that continues to grow as an industry leader in fresh and broad-line solutions to the convenience retail industry. Our reputation of empowering customers, employees, and communities has allowed us to build over $23 Billion in revenue. Through our distribution centers, we offer a full range of products, programs, and solutions to customers across the U.S. and Canada.

Benefits:

Click Here for Benefits Information (https://pfgc.com/Careers.aspx#benefits)