Customer Analytics Associate in Toronto, Ontario

Background & Purpose of the Job

The Customer Analytics Associate reports to the CBD Excellence Manager and is responsible for providing analytical support & insights to Sales Teams within Canada regarding customer management information. The CAA is responsible for proactively analyzing and reviewing information on current business and identifying opportunities or potential problems within information being analyzed.

Examples of tasks include Customer Point of Sale data Scorecards, Performance reporting & takeaways, Sales trends and insights drawn from data, Customer Joint Business Planning support and Post Evaluation of Events and Recommendations.

Who You Are and What You’ll Do

• Draw observations and deliver trends & insights related to a Customer and category. You will be using diverse data sources including Customer Sales, AC Nielsen, Shipment information, competitive market activity, and internal planning sources

• Execute and maintain reports for performance, planning, forecasting and trends to aid in analyzing Unilever’s and our customers’ performance

• Leverage and visualization tools to aid in decision making and to illustrate insights and recommendations from data.

• Help to maximize efficiencies in both how and what data we use to deliver reporting as well as help the team make decisions

• Provide metrics around historical promotional activity

• Assist in preparation of reporting for business reviews and Joint business planning for the Customer

• Deliver analytic insights that help the team decide optimal assortment recommendations for in store displayers

• Creation and management of Field priorities to drive action in store with the Retail Team

• Ad hoc analytic requests from different areas of the business including Brand and Trade

• Receive information related to customer/consumer complaints and adverse reactions. Immediately notifies and provides collected information to Customer Service and CEC (Consumer Engagement Centre).

• Collaborate with team within Unilever and customer to share best practice analysis

You are a born leader: You seek fresh opportunities, insisting on innovation and never settling for “good enough.” You take pride in delivering work to the highest standards.

You are a strategy guru: You love to think outside the box and imagine new possibilities for the business. You are a visionary, creating strategies to drive business growth and inspiring others along the way.

You are a changemaker: You know there is always a way we can improve results and you are committed to helping others see those possibilities.

You are a dot connector: You are good in problem solving; possess initiative and drive to solve problems with limited direction and raise analyses beyond reporting

What You’ll Need to Succeed

• Undergraduate degree required with 1+ years of analytical experience a plus

• Experience with Nielsen and data manipulation (MTrack, Shopper Track (Homescan), etc.) a plus

• Strong analytical skills – can leverage technology & tools such as Excel, Pivot Tables, PowerPoint, PowerBI or Data visualization to move from observation to insight. Experience with some of these tools an asset

• Curious in nature and constantly seeking to learn

• Works well in teams (as there is significant exposure to cross-functional teams)

• Personal leadership and owner’s mindset

• Self-motivated, Service minded, solution-focused attitude

• Detail oriented, yet mastered the ability to prioritize and manage workload effectively

Unilever Canada is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, disability, genetic characteristics, and a conviction for which a pardon has been granted. If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at [email protected] . Please note: These lines are reserved for individuals with disabilities in need of assistance and are not a means of inquiry about positions or application statuses. Unilever Canada est une organisation engagé à la diversité et à l’inclusion pour stimuler nos résultats d’affaires et créer un meilleur avenir chaque jour pour nos employés, les consommateurs globaux, les partenaires et les communautés. Nous croyons qu’un effectif diversifiée nous permet de faire correspondre nos ambitions de croissance et de stimuler l’inclusion dans l’entreprise. Tous les candidats qualifiés recevront la considération pour un emploi sans égard à la race, la couleur, la religion, le sexe, l’orientation sexuelle, l’identité ou l’expression de genre, l’âge, l’origine nationale ou ethnique, l’état matrimonial, la situation familiale, l’invalidité, les caractéristiques génétique, et une condamnation pour laquelle un pardon a été accordée. Si vous êtes une personne handicapée qui a besoin d’aide à tout moment au cours de notre processus de recrutement, veuillez communiquer avec nous au [email protected] . Veuillez noter: ces lignes sont réservées aux personnes handicapées ayant besoin d’aide et ne sont pas un moyen d’enquêter sur les postes.

Job Category: Développement de la clientèle, Customer Development, Ventas

Job Type: CD Excellence Specialist_Cross Channel

Industry: UnileverExperiencedProfessionals