CSR (Customer Service Representative) – Santa Fe, NM in Santa Fe, New Mexico

TLC Plumbing & Utility is an award-winning company with a life-changing culture, and we are always looking for experienced individuals to join our team. TLC’s mission is to provide a stable work environment while being respected among our peers. This is supported by our core values of honesty, hard work, respect, compassion, and consistency.

We have helped more people obtain their license(s) than any other company in New Mexico.

Job Description

To provide timely, courteous, and efficient scheduling and dispatching of service calls.

Job Requirements

• Hours of 8 am – 5 pm

• Able to demonstrate outstanding customer service.

• Capable of handling a large volume of calls with composure

• Ability to fully understand what is being communicated by clarifying with detailed questions.

• Attention to detail in data entry of work orders.

• Prior call center experience a plus.

• Ability to work closely with other dispatchers, CSRs, technicians, and managers.

• Knowledge and understanding of scheduling and dispatching software.

• Promotes teamwork and displays a positive attitude.

• Ability to organize your daily priorities.

• Willing and capable of handling additional work, or projects, as assigned by the call center manager.

  Salary

  $17.00-$20.00 Hourly

  Benefits

• Medical Insurance

• Dental & Vision Insurance

• Employer provided Life Insurance

• 401K

• Multi-site Health Clinic

• Paid Continuing Education

• Provided Training and Certifications