CRM Coordinator – Admissions – 18860

ATTENTION:

 The Department of Admissions within Enrollment and Retention at the University of Wisconsin – Whitewater seeks a CRM Coordinator(IT Business Analyst II (IT071).  

JOB DETAILS:

 The Customer Relationship Management system (CRM) Coordinator will work as a team member in a fast-paced workplace focused on customer service and growth in both quality and quantity of students. This is a 12-month, full-time position that reports to the Assistant Director of Admissions. The CRM Coordinator will assist with the management and assessment of outgoing recruitment communication through various channels, with main responsibilities being the management of the CRM (Slate). This position will maximize available technology for the purpose of recruiting students to UW-Whitewater. The CRM Coordinator will facilitate training, upgrades, and ongoing maintenance to ensure effectiveness of the CRM product. This position will also support admissions outreach through web and texting capabilities. This position will work on campus full time. Remote work is not anticipated, but may be granted in extenuating circumstances or at the discretion of the Director of Admissions.

QUALIFICATIONS:

 Required qualifications:  

·     Earned Bachelor’s degree or earned Associate’s degree with comparable experience

·     Experience with database management or software applications such as a Customer Relationship Management (CRM) system or student information system

·     Strong written and verbal communication skills

·     Commitment to developing an inclusive and collaborative work environment among faculty, staff and students

·     Valid driver’s license (or ability to obtain a valid driver’s license)

Preferred qualifications: 

·     Earned Bachelor’s Degree 

·     Experience working with and using a CRM, preferable Slate by Technolutions

·     Working knowledge of Admissions business processes

·     Strong organizational skills with attention to detail

·     Ability to work independently and as a member of a team

·     Experience with data analysis and strategic planning

·     Ability to think creatively and develop initiatives from concept to completion

 Knowledge, Skills & Abilities:  

• Ability to interact respectfully and work collaboratively with people from diverse socioeconomic, cultural, and ethnic backgrounds, including students, parents, staff, and faculty.

·    Willingness and ability to be an active participant in following applicable safety rules and regulations, including necessary training and drills.

RESPONSIBILITIES:

The following examples of duties and responsibilities illustrate the general range of tasks assigned to the position, but are not intended to define the limits of required duties. Other essential duties may be assigned consistent with the general scope of the position.

Coordinates the daily maintenance and ongoing implementation for the Customer Relationship Management system (CRM) within the admissions office. Collaborates with ICIT (Instruction, Communication and Information Technology) to assure functionality and interface of CRM system. (60%)

·         Meet with admissions staff to determine and implement strategies to optimize the CRM to improve recruitment practices.

·         Perform implementation planning and software maintenance on CRM.

·         Conduct testing of software updates and new implementations/upgrades on CRM.

·         Understand PeopleSoft functionality and admissions workflow; make recommendations to ICIT to assure data sharing between systems occurs with accuracy.

·         Assist with ongoing training regarding CRM use to Admissions staff members and student staff. 

·         Understand all recruitment related activities and outreach, in order to schedule and assist in the planning of campaigns.

·         Assist with design in building campaigns within the CRM to meet admissions staff needs. Manage activation, deactivation and effectiveness of campaigns.

·         Work collaboratively with the Admissions Marketing Coordinator and University Marketing and Communications on the creation of communication strategy.

·         Oversee batch loads and imports of data into CRM; clean and format as necessary. Collaborate with staff to assure timely upload of leads.

·         Additional duties as assigned by the Assistant/Director of Admissions.

Facilitate and support texting capabilities/website management (30%)    

·         Provide support to various technologies within the admissions office, such as texting platform and various web products.

·         Assist with training staff and remain up-to-date with upgrades.

·         Evaluate effectiveness of outreach and create analytic reports on such tools.

·         Collaborate with ICIT and product vendors to better align product with admissions needs.

Office support (10%)

·         Develop and maintain professional contacts with comparable UW units, businesses, education institutions, and vendors.

·         Maintain ongoing research and analysis on emerging recruitment and CRM technology that could benefit overall function of the Admission Office.

·         Perform other duties as assigned by the Assistant Director/Director of Admissions.

CAMPUS INFORMATION:

Founded in 1868, UW–Whitewater is one of eleven comprehensive universities in a public higher education system that also includes two doctoral institutions and a statewide Extension. UW-Whitewater’s main campus is located in Whitewater, with a branch campus in Rock County, in the city of Janesville. Together, these campuses form a preeminent academic institution driven by the pursuit of knowledge, powered by a spirit of innovation, and focused on transforming lives. UW-Whitewater’s campuses are located conveniently near Milwaukee, Madison, and Chicago, and thus offer the advantage of beautiful small-town environments with easy access to the cultural and commercial opportunities of major metropolitan areas.

 The Warhawk family — led by caring faculty and staff — is devoted to student success within a broad range of academic programs offered at the associate, bachelor, master, and doctoral levels. These include both on-campus and online programs, and span the disciplines, from the theoretical to the applied, and encompass study in the arts, business, education, humanities, natural sciences, social sciences, technology, and professional and interdisciplinary programs.

 UW-Whitewater has a special mission within the UW System to serve students with disabilities and, as such, embraces the principles of universal design and is one of the most accessible campuses in the nation. The campuses have more than 200 student organizations and UW-Whitewater’s intercollegiate athletic teams compete at the NCAA Division-III level. UW-Whitewater is committed to seeking and sustaining a culturally and ethnically diverse campus environment, building a diverse faculty and staff with expertise and interest in serving students with diverse needs, backgrounds, ethnicities, abilities and other distinct characteristics in respectful, sensitive and understanding ways. The University of Wisconsin-Whitewater is an Equal Opportunity and Affirmative Action Employer, and actively seeks and encourages applications from women, people of color, persons with disabilities, and veterans.

ORGANIZATION INFORMATION:

The University of Wisconsin-Whitewater is part of the 13-campus University of Wisconsin System (https://www.wisconsin.edu ).

Wisconsin Statute 19.36(7)(b) provides that applicants may indicate in writing that their identity should be kept confidential. In response to a public records request, the University will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful final candidate will be released. See Wisconsin Statute 19.36(7)(a).

Per Regent Policy Document 20-19, University of Wisconsin System Criminal Background Check Policy and UW System Administrative Policy 1275 Recruitment Policies, UW-Whitewater requires criminal background checks as a contingency to employment. A criminal background check will be conducted prior to an offer of employment. All final candidates must be asked, prior to hire, whether they have been found to have engaged in, are currently under investigation for, or left employment during an active investigation in which they were accused of sexual violence or sexual harassment. When obtaining employment reference checks, these same sexual violence or sexual harassment questions must also be asked.

The University of Wisconsin-Whitewater requires that all employees be active participants in following applicable safety rules and regulations including necessary training and drills.

For UW-Whitewater Campus safety information and crime statistics/annual Security Report, see http://www.uww.edu/asfr . If you would like a paper copy of the report please contact the UW-Whitewater Police at 262-472-4660.

COMPENSATION AND BENEFITS:

Well-qualified candidates can expect a starting annual salary commensurate with the candidate’s education, related experience, and qualifications.

UW System employees receive an excellent benefit package. To learn more about the UW System’s comprehensive benefit package, review the UW System Employee Benefits Brochure .

CONDITIONS OF APPOINTMENT:

University of Wisconsin-Whitewater does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Human Resources. UW-Whitewater is not an e-verify employer, therefore STEM extensions are not options for work authorization.

TO ENSURE CONSIDERATION:

Applications received by Sunday, October 16, 2022 are ensured full consideration. Applications received after that date may be given consideration at the discretion of the search committee. The most qualified applicants will be invited to participate in the next step of the selection process.

If you have questions regarding this recruitment or if you are unable to complete the application online due to a disability or system problem, please contact us at (262) 472-1072 or [email protected] .

For questions regarding this position, please contact:

Melissa Walton

262-472-1385

[email protected]

TO  APPLY:

Only complete application packages will be considered. This includes online submission of the following documents:

• Cover Letter
• Resume
• Name and contact information for three professional references

This Job ID is 18860.

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