Court and Client Representative (On-Call) – Bilingual (English – French)
Ontario Public Service
Do you want an exciting career supporting an accessible, fair, timely and effective justice system for Ontarians? Consider joining the Ministry of the Attorney General, Court Services Division where we offer an extensive training program to teach you everything you need to know to become a Court and Client Representative in the Superior Court of Justice and/or Ontario Court of Justice.
We have an ongoing need to recruit for short-term entry level, irregularly scheduled fixed term contracts of less than 6 months in duration based on operational needs. These are ideal opportunities to launch your career within Court Services Division and the Ontario Public Service. If you are interested and demonstrate the qualifications outlined below, CLICK HERE to submit an application for the position. Please note that the application is in place of collecting a resume and cover letter.
OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:
We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.
We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.
Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.
We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario’s Human Rights Code. Refer to the “How to apply” section if you require a disability-related accommodation.
What can I expect to do in this role?
In a fast-paced team environment, you will perform a wide range of duties both in and out of the courtroom to support in-person and virtual hearings.
- Support the modernization of courts by participating in pilot projects and actively engaging in improvements to the delivery of court services
- Carry file cases from intake, bail hearing, all court appearances, to final disposition
- Prepare and review legal materials e.g., books of documents, court forms, previous decisions, submissions made by parties’ counsel
- Preparing, signing and issuing court orders and default judgements
- Prepare and maintain both physical courtrooms and virtual hearing rooms for proceedings e.g., ensure court decorum; set-up open/close court; facilitate communication between parties; speak publicly during court proceedings, support case flow; handle, mark and record all court-related documents; maintain logs and court exhibits
- Attend to juries and witnesses e.g., coordinate and assist jury panels; attend to witness’ needs
- Assist public, court personnel and justice participants by responding to questions and providing information on protocols and procedures
- Complete and reconcile financial transactions
- Operate specialized courtroom technology to support in-person, virtual and hybrid court proceedings, court audio and video recording equipment, electronic display evidence equipment, ensuring equipment is in working order at all times and is tested prior to court, during court and after each recess
- Ensure all proceedings are recorded and annotated in accordance with legislative requirements, ministry guidelines and standards
If you are interested and demonstrate the qualifications outlined below, CLICK HERE to submit an application for the position.. Please note that the application is in place of collecting a resume and cover letter.
How do I qualify?
- You must possess oral French language skills at the advanced level and written French at the advanced-minus level. Your proficiency will be confirmed before hire
- Typing skills to 30 words per minute (wpm)
- Have a valid Driver’s License within the Province of Ontario, where required
You will be required to:
- Undergo a security screening check under the Ontario Public Service (OPS) Employment Screening Check Policy, which includes a criminal record check (Criminal Records and Judicial Matters Check)
- Become a Commissioner of Oaths
You may be required to:
- Work from home
- Work variable and staggered hours
- Work on weekends and statutory holidays
- Report to work at other court locations (potentially in small aircraft or driving a motor vehicle as required) when scheduled or on an as-needed basis
Communication and Client Service Skills:
- Communication and interpersonal skills to work and liaise with senior officials and judiciary regarding court orders and judgements and court proceedings, ensuring clear and concise responses are provided, including explanations and clarifications, as required
- Ability to write detailed, accurate and clear written reports and documentation
- Technical skills and can learn to troubleshoot court equipment and various in-court and office technologies (e.g., digital recording, video conferencing technology for virtual hearings, equipment, and display devices
- Ability to ensure all courtroom technology, including remote appearance, court audio and video recording equipment, display evidence equipment, is in working order at all times
- Ability to operate specialized digital recording equipment to ensure the accurate recording and annotation of court proceedings, and to provide playback of proceedings upon request of the court
- Proficiency with computer software and case management systems (data base programs) to access and retrieve information
Planning and Organizational Skills:
- Organizational skills, the ability to prioritize workload, multi-task in a fast-paced environment, meet deadlines and adapt to changing priorities
- The ability to work independently – within a court setting or from home – and in a team environment, proposing solutions for the optimal use of time and resources to ensure operational requirements are met
Problem-Solving and Judgement Skills:
- Identify, address, and resolve problems
- Interpret and assess situations, make sound judgements, and diffuse difficult situation
- The ability to interpret/apply and explain legislation, regulations, policies, and practices
Administrative and Mathematical Skills:
- Math skills to receive payments, calculate fees, collect and balance monies/accounts
- The ability to operate a cash register/financial management system, including handling card transactions and cash
- The ability to manage active and archived files
If you are interested and demonstrate the qualifications outlined below, CLICK HERE to submit an application for the position. Please note that the application is in place of collecting a resume and cover letter.
NOTE: This is a continuous posting based on operational need. This posting may be extended but could close at any time without notice. Please only submit your application ONCE under this Job ID.
- 1 Bilingual Temporary – Irregular On-Call, duration up to 6 months, 75 Mulcaster St, Barrie, Central Region, Criminal Record and Judicial Matters Check
Ontario Public Service Employees Union
Understanding the job ad – definitions
Administrative and Support Services
Wednesday, June 7, 2023
- This ad is also available in French.
- In accordance with the Ontario Public Service (OPS), Employment Screening Checks Policy (ESCP), the top candidate(s) may be required to undergo a security screening check. Refer to the above to determine the screening checks that are required for this position.
- Required security screening checks along with your written consent, will be sent to the Transition and Security Office (TSO), Corporate Talent Programs Branch, Talent and Leadership Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional employment screening checks that were not obtained directly by you.
- A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The employment screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual’s employment screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Employment screening check records will be maintained by the TSO and kept strictly confidential.
- NOTE: this is not a competition under Article 6 of the OPSEU collective agreement and will only be used to fill short-term vacancies of less than 6 months in duration.
How to apply:
- You must submit your application using only one of the methods identified below.
- Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.
- Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.
- Be sure to quote the Job ID number for this position.
- OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
Send application to:
Please be advised that the results of this competition may be used to form an eligibility list of qualified candidates to potentially fill future vacancies represented by the Ontario Public Service Employees Union (OPSEU). In accordance with the Collective Agreement, eligibility lists are shared with OPSEU representatives. By applying to this competition, you are providing consent that your name may be shared with OPSEU representatives.
Collection of Information
Your personal information is being collected and will be used to determine your qualifications for employment with the Ontario Public Service, and for recruitment modernization initiatives. OPS Careers is an authorized common service in accordance with s. 6 of the Ministry of Government Services Act, R.S.O. 1990, c. M.25 and this collection of personal information is necessary to the proper administration of OPS Careers.
Please do not provide more personal information than what is asked of you. For example, do not include your social insurance number, photograph, or banking information, etc. with your application. We strongly encourage you not to provide us with information beyond that which is requested in the job posting.
If you have any questions about the collection, use, disclosure, or retention of your personal information, please contact us.
All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee’s exit will be considered prior to an offer of employment.
Remember: The deadline to apply is Thursday, September 7, 2023 11:59 pm EDT. Late applications will not be accepted.
We thank you for your interest. Only those selected for further screening or an interview will be contacted.
To help us track our recruitment effort, please indicate in your cover/motivation letter where (jobs-near-me.eu) you saw this job posting.