Copy & Print Services Clerk

Please note that internal job postings are open only to current permanent OPSEU Local 576 Unit 1 employees and temporary OPSEU Local 576 Unit 1 employees with one year of continuous service.

Reporting to the Manager, Copy & Print Services, provide frontline counter service to students, faculty and staff supporting the work and overall operation of Copy & Print Services.

Summary of Responsibilities:

• Provide frontline, counter service to students, faculty and staff for high-quality digital colour output, wide-format printing, copying/scanning services and engage with students, faculty and staff to ensure service needs are met

• Assist students with file preparation for output, including issues related to file types, color settings, and font management

• Answer inquiries from students, faculty, staff and the general public regarding full and self-serve copy and print services at OCAD University (OCAD U)

• In conjunction with the Assistant, Copy & Print Services, maintain regular audits of hardware, software and consumables inventory used for the Service Bureau and networked copy and print operations and make recommendations regarding purchasing, repairs or support

• Assist with support and monitoring of network print and copy device auditing systems for campus printers and copiers

• Assist in strategies to effectively communicate and promote OCAD U’s Copy & Print Services

• Assist the Manager, Copy & Print Services in special projects and other duties that contribute to the successful operation of OCAD U’s Copy & Print Services

Qualifications:

• Secondary school diploma or equivalent, with one (1) year of clerical/administrative work experience, preferably in a post-secondary educational environment, with a demonstrated strength in customer service

• Strong computer skills with competent knowledge of Microsoft Office Applications

• Experience delivering high-end print and copy services using Xerox, Canon and Ricoh color, black and white and wide-format output devices, pre-press/imposition software and RIP systems

• Comprehensive experience with file preparation for professional output using Adobe Creative Suite and other graphics applications

• Experience with print drivers and font management

• Familiarity with basic IP based network protocols as it relates to networked print services

• Experience using and assisting in administration of networked accounting copy and print systems (ex. CUPS, PaperCut, Equitrac)

• Demonstrated commitment to the principles of equity and diversity, and experience promoting a respectful work and learning environment for students, staff and faculty

• Customer oriented and ability to adapt and respond to different levels of technical and communication skills

• Completion of the Accessibility for Ontarians with Disabilities Act (AODA) Customer Service training

• Demonstrated sound judgment and initiative in identifying and resolving problems

• Strong organizational skills and the ability to prioritize and handle competing demands

• Excellent oral and written communication and interpersonal skills, with a demonstrated ability to work independently and participate collaboratively in a team environment

Compensation: OPSEU Unit 1, Appendix A, Grade A1; $18.86 to $25.60 per hour

Hours of Work: Monday to Friday, for a total of 35 hours per week. This is a temporary contract expected to continue until January 8, 2023, with the possibility of extension.

Interested internal permanent OPSEU Local 576 Unit 1 or temporary OPSEU Local 576 Unit 1 employees with one year of continuous service applicants are invited to submit an updated resume, with cover letter by selecting “Apply Now” below, no later than Wednesday, October 5, 2022.

As an employer committed to employment equity, we encourage applications from members of equity-seeking communities including women, racialized and Indigenous persons, persons with disabilities, and persons of all sexual orientations and gender identities/expressions.

We encourage members of designated equity-seeking groups to self-identify within the voluntary Applicant Questionnaire .

OCAD U is committed to providing an inclusive and barrier free experience to applicants with accessibility needs. Requests for accommodation can be made at any stage during the recruitment process. Please  contact  People & Culture for more information or refer to    OCAD U’s Policy of Accommodation in Employment for Persons with Disabilities .

All qualified persons are encouraged to apply; however, Canadians and permanent residents of Canada will be given priority. While we thank all candidates for their interest, only those short-listed will be contacted