Coordinator-Tutor Support Services

City Colleges of Chicago


Coordinator- Tutor Support Services
Harold Washington College


Student Success is our #1 Priority! Harold Washington College supports students in their classes through peer, professional, and embedded tutoring. Harold Washington College currently has an opening for a full-time Coordinator for Tutor Support Services. This position is responsible for managing the tutorial assistance component of tutoring centers, including hiring, scheduling, supervision and evaluation of tutors; coordination of tutor training component; and maintaining accurate written and electronic tutoring records. The coordinator will work closely with faculty, tutors, and students receiving tutoring services. The coordinator will work collaboratively with College to Careers, Student Services, Adult Education, Continuing Education, and the Center for Teaching and Learning. If you are interested in working in a fast-paced environment and enjoy working with students, consider joining our team.



Reporting to the Director of Academic Support Services, a Coordinator-Tutoring Support Services is responsible for supporting and coordinating the day-to-day operations of a Tutoring Center(s) at a college, ensuring the Center provides a learning environment with technology and resources that support students and their academic success. This position provide administrative leadership to professional and peer tutors, ensure the delivery of quality tutoring services, assuring optimal scheduling to meet students need, and create a welcoming and supportive environment for students seeking tutoring assistance and academic support services. This positions also inform the Dean of any performance and service related issues which require management intervention and response.



·      Works with Director to create and maintain a tutoring schedule to effectively staff and operate the Center. Participates in scheduling and making assignments based on the availability of tutors and students’ needs.

·      Monitors and ensures center’s tutoring space provides an atmosphere conducive to learning and works with IT to effectively integrate the use of technology (online learning modules and software) in tutoring.

·      Observes tutoring sessions to assess how a tutor interacts with students and supports the learning process while adapting to each student’s learning style.

·      Facilitates on-going professional development training to further develop the skills of tutoring staff and to ensure tutors are equipped with the resources and tools needed to best serve students.

·      Collaborates with faculty to develop workshops and participates in providing training that includes but is not limited to new tutor orientation and tutor session facilitation.

·      Gathers and compiles data including number and frequency of students using the center, student success and retention rates, and student satisfaction with services.

·      Works with Director to analyze and interpret tutoring services data to assess the center’s performance and to prepare reports.

·      Works closely with Deans, Associate Deans, and faculty to ensure center’s tutoring services support educational and curriculum programming.

·      Develops resources to enhance tutoring services including but not limited to study groups, resources libraries, and related online training.

·      Participates in the interviewing and selection of tutors to ensure the tutoring needs of the Center and its students are met.

·      Assists the Director of Academic Support Services in reviewing center’s operations and creating program initiatives to enhance tutoring services to address student needs.

·      Assists in creating and distributing marketing materials to promote the availability of the center’s tutoring services.

·      Informs Director of any tutorial program issues including tutor/tutee attendance, performance issues, space and time requests, and unmet student requests for tutoring.

·      Responds to and resolves student and tutor complaints and concerns.



Education, Training and Experience

·      A Bachelor’s Degree or higher from an accredited college or university in Education or a discipline or field of study related to the needs of the Tutoring Center

·      A Master’s degree is preferred

·      Two years of work experience in teaching and/or tutoring, or in an academic support services role in a higher education environment.

·      A combination of education and experience may be taken into consideration based on the applicant’s credentials, provided that the minimum degree requirement is met.

·      Prior experience working in a student success or tutoring center is desirable.

·      Proficiency in the use of Microsoft suite (Word, Excel, PowerPoint)


Knowledge, Skills and Ability

·      Knowledge of best practices for delivering tutoring support at the post-secondary instructional level

·      Knowledge of applied learning and other learning modalities

·      Excellent verbal and interpersonal communication skills

·      Strong writing skills

·      Strong organizational skills

·      Problem solving abilities

·      Ability to work independently as well as in a team environment

·      Ability to work collaboratively with others at different levels of the organization


Chicago residency is required for all full-time employees within 6 months of hire.
This position is represented by the 1600 union.

We are an equal opportunity and affirmative action employer. 
Thank you for your interest in City Colleges of Chicago.


Harold Washington College, located at 30 East Lake Street in Chicago’s Loop, is a student-centered institution that empowers all members of its community through accessible and affordable academic advancement, career development and personal enrichment. At HWC, employees contribute to the success of our students while enjoying competitive compensation and outstanding benefits packages. Build your future at City Colleges of Chicago and ensure more students complete their curricula – college-ready, career-ready and prepared to pursue their life’s goals. This is an exciting time in the history of City Colleges of Chicago (CCC), District 508, the largest community college system in Illinois and one of the largest in the nation.

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