| Position Number | 67190 |
|---|---|
| Type of Recruitment | External |
| Position Title | COORDINATOR/LEARNING SYSTEMS SUPPORT |
| Position Summary | Assist and provide administrative support to the Associate Director/Learning Systems Support as well as aid with oversight and support of web and web-supplemented course functionalities and systems on a university-wide basis. This includes use-case monitoring, knowledge-base development, design/development of education technology support services/resources, and user-training/development as well as providing second-tier end-user support/troubleshooting; interacts with other internal and external personnel, instructional designers, and media/web developers. Responsible for resolving system issues for end users, including a comprehensive understanding of the platform and applied functionality. Lends guidance and input to OIT administrators on tool/application configuration and feature availability, inter-system dependencies, and practice impacts from system changes and upgrades. Aids in system testing and test planning, determining impact of system upgrades and related changes and need for corresponding communications and training needs. Assists subject matter experts with the creation and configuration of materials (e.g. documents, assignments, rubrics, assessments, interactive components) for course development and management. |
| Required Qualifications | Bachelor’s degree or equivalent combination of education and experience, preferably in Information Technology, Instructional Technology or related field. Experience with web conferencing software (e.g., WebEx, Microsoft Teams). Technically competent with demonstrated Blackboard LMS application and knowledge and the ability to research and resolve complex technical issues. Ability to manage multiple systems and projects at any given time. Ability to learn quickly, meet established deadlines, and demonstrate strong problem-solving and critical-thinking skills. Ability to gather and analyze user needs along with efficient and expedient resolution of incidents and service requests. Strong interpersonal and leadership skills, showing the ability to interact effectively with various user groups, including business and technical teams. Ability to meet stakeholders at their skill level and coach them to desired abilities. Demonstrated end-user support/troubleshooting, training/presentation experience, and tutorial/documentation development. Demonstrated ability to carry out routine administrative details independently. Demonstrated ability to work and function within a team environment. Knowledge of various operating systems, file formats, and protocols. Experience with various web-based learning systems. |
| Preferred Qualifications | Experience in the higher education environment. Experience with Blackboard SaaS, Original and Ultra Course View. Experience with add-on products, publisher, and LTI integrations. |
| Duties & Responsibilities | Learning System Support: course conversion merge/modality change processing, special-request shell setup, 2nd level Help Desk liaison, third-party product administration, issue management/tracking. Training/development activities: facilitating training, knowledgebase development, tutorial review and authoring, emerging technologies exploration, research, and testing. System Administration: reporting, system use-case monitoring. Works with OIT staff and vendors to provide seamless support of learning management systems on behalf of end users. Participates in system testing and test planning to aid in determining the impact of system upgrades and corresponding communications and training needs. Participates in the implementation of system-level changes in coordination with university partners (e.g. OIT). Provides guidance, support, and technical advice to faculty in the identification, evaluation, and adaption of third-party software, publisher content, and other educational resources. Aids in system configuration, feature and tool availability, course settings, restrictions and functionality within the LMS; Researches and monitors use cases and trends. Contributes to the development of system-level policies and procedures. Provides support requiring in-depth knowledge of learning system (e.g. Blackboard, WebEx, Respondus, etc.) features, functions, and tools. Conducts online or face-to-face group and individual training sessions. Other duties as assigned. |
| Supervision Exercised | None. |
| Message to Applicants | Central Michigan University is dedicated to fostering a broadly diverse and inclusive campus that respects all social identities, experiences, and perspectives. In an effort to further this initiative, we are especially interested in candidates who will advance and promote an inclusive and supportive environment for every member of our university community. You must submit an on-line application in order to be considered as an applicant for this position. Cover letters may be addressed to the Hiring Committee. Applicants are strongly encouraged to submit recommendation letters. Position will remain open until filled. The university reserves the right to close the recruitment process once a sufficient applicant pool has been identified. For best consideration, please submit application materials before Sunday, November 20, 2022. Central Michigan University has a <a href=https://www2.cmich.edu/office_president/general_counsel/Documents/p04037.pdf > Flexible Worksite Policy</a>. Some flexible worksite arrangements may be possible for this position in accordance with this policy. |
| Employee Group | Professional & Administrative -Hourly |
| Staff Pay Level | |
| Pay Range | $16.00 – $26.00 |
| Division | Academic Affairs |
| Department | Curriculum & Instructional Support |
| Position Status | Regular |
| Position End Date | |
| Employment Status | Part-Time |
| FTE | 0.50 |
| Position Type | 12 month |
| Weekly Work Schedule | M-F; 4 hours/day |
| Location | Mount Pleasant, MI |
| About the Department | |
| About CMU | Central Michigan University has a more than 125-year legacy of preparing students to become leaders and changemakers in their communities and in their personal and professional lives. We serve nearly 15,500 students on our Mount Pleasant campus, in satellite locations around the state and throughout the country, and through flexible online programs. Many of our approximately 300 undergraduate, master’s, specialist and doctoral programs in the arts, media, business, education, human services, health professions, liberal arts, social sciences, medicine, science and engineering are nationally ranked for excellence. CMU leads the nation in leadership development programming through our Sarah R. Opperman Leadership Institute, and we are proud to be among only 5% of U.S. universities in the top two Carnegie research classifications. Our faculty work with graduate and undergraduate students in areas such as Great Lakes research, medical innovation, engineering technology and more. Central is home to 17 men’s and women’s Division 1 sports including football, basketball, gymnastics, baseball, wrestling and more. Our student-athletes achieve great success in competition and in the classroom, capturing Mid-American Conference championships and maintaining an average cumulative GPA of 3.17. CMU is located in Mount Pleasant, a community that blends the best of small-town living with big-city amenities. It’s part of the culturally varied and vibrant Great Lakes Bay Region that also includes Saginaw, Bay City, Midland and the state’s largest Native American community, centered on the Saginaw Chippewa Isabella Reservation in Mount Pleasant. Area residents enjoy the mix of outdoor activities, cultural events, shopping and dining options, and family attractions. Other major Michigan destinations and attractions — Lansing, Grand Rapids, Detroit, Traverse City, wineries, beaches, golf and ski resorts, and many more — are within easy reach of the city’s central location in Michigan’s Lower Peninsula. CMU employees enjoy access to a nationally recognized wellness program along with health care and benefits that exceed regional, state and national norms. |
| CMU Leadership Standards | Central Michigan University is a place where we value students and work for their success, where we act as family, and where employees are engaged, appreciated and have extraordinary opportunities to make a difference. We intentionally maintain and strengthen the hallmark CMU culture that sets us apart from our peers by expecting CMU leaders and employees to model the following Leadership Standards and develop them within their teams. Please review the Leadership Standards before applying for this position. |
| EEO Statement | CMU, an AA/EO institution, strongly and actively strives to increase diversity and provide equal opportunity within its community. CMU does not discriminate against persons based on age, color, disability, ethnicity, familial status, gender, gender expression, gender identity, genetic information, height, marital status, national origin, political persuasion, pregnancy, childbirth or related medical conditions, race, religion, sex, sex‐based stereotypes, sexual orientation, transgender status, veteran status, or weight (see http://www.cmich.edu/ocrie ). If you wish to see “EEO is the Law” posters, please click here . CMU does not discriminate on the basis of sex in the education program or activity that it operates, including admission and employment, and is required by Title IX of the Education Amendments of 1972 not to discriminate in such a matter. Inquiries about the application of Title IX can be made to CMU’s Title IX Coordinator, the US Department of Education’s Assistant Secretary, or both. CMU’s Title IX Coordinator can be reached at: Phone: 989-774-3253 Office: 103 E. Preston St. Bovee University Center, suite 306 Mount Pleasant, MI 48858 Email: titleix@cmich.edu |
| Posting Ends | |
| Open Until Filled | Yes |
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