| Posting Number | SAECC3121 |
|---|---|
| Advertised Title | Coordinator, Athletic Ticket Operations & Customer Relations |
| Campus Location | Main Campus (Memphis, TN) |
| Position Number | 022635 |
| Category | Staff (Hourly/Monthly) |
| Department | Athletic Ticket Office |
| Minimum Position Qualifications | Bachelor’s Degree and one (1) year of experience in ticket operations or ticket sales. Relevant experience may substitute for the required education. |
| Special Conditions | The department is especially interested in candidates who have experience in a Division 1 Athletic Ticket Office, as well as those who have experience using Paciolan ticket software. |
| Work Schedule | Monday – Friday 8:00 a.m. to 4:30 p.m. This position may require work beyond the normal schedule including nights, weekends, some holidays, and travel. |
| Posting Date | 09/09/2022 |
| Closing Date | 09/16/2022 |
| Open Until Screening Begins | No |
| Hiring Range | $36,000 – $40,000 per year |
| Full-Time/Part-Time | Full-Time: Benefits Eligible |
| Working Conditions | While performing the duties of this job, the employee is regularly required to sit; use hands to handle, or feel; and talk or hear. The employee frequently is required to walk. The employee is occasionally required to stand; reach with hands and arms; and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. |
| Additional Working Conditions | |
| Special Instructions to Applicants | All applications must be submitted online at workforum.memphis.edu. Applicants must complete all applicable sections of the online application to be considered for a position. Please upload a cover letter, resume, and reference list after completing your application, if required by the system. Required work experience is based on full-time hours. Part-time work experience will be prorated as listed. Candidates who are called for an interview must notify the Department of Human Resources in writing of any reasonable accommodation needed prior to the date of the interview. |
| Is this posting for UofM employees only? | No |
| Positions Supervised | This position may supervise student workers, temporary, interns, etc. |
| Knowledge, Skills, and Abilities | Experience using Paciolan ticket software. Ability to communicate effectively both verbally and in writing. Ability to work and supervise in a high-paced environment. Ability to be Detail oriented. |
| Additional Position Information | Must be able to comply with Athletic Department, University, Board of Trustees, and NCAA policies and procedures. |
Job Duties
| Duties & Responsibilities | Manage customer relations for the ticket office which includes managing season ticket retention efforts, developing and maintaining relationships with season ticket holders and donors, and managing email communications with fans and donors in collaboration with appropriate staff members. |
|---|
| Duties & Responsibilities | Responsible for hiring, training, and managing student worker staff in conjunction with other Ticket Office staff. Train staff to assist with season ticket sales retention efforts.. Provides assistance on game days to enhance efficiencies. May assist with oversight, set-up, and operation of complimentary ticket gate(s), will call windows, and general ticket sales at all athletic venues. |
|---|
| Duties & Responsibilities | Assist in sustaining and selling products sold through Paciolan, which includes but is not limited to: season tickets, single-game tickets, event registration, memberships, donations, multi-product packages, and specialty items. Assists with maintaining and building manifests, and event/product testing manuals for all events, products, and memberships. |
|---|
| Duties & Responsibilities | Will help lead the generation of strategies to retain current season ticket holders in all applicable sports. Analyze best practices throughout the industry that will lead to enhanced customer service and revenue generation. |
|---|
| Duties & Responsibilities | Assist in planning operations of ticket office including the setting of ticket deadlines, ticket printing, mailing dates, and allocations as well as parking and online sales. Assists in window sales when necessary. Investigates and resolve customer problems and complaints. |
|---|
| Duties & Responsibilities | Assist in developing plans, policies, and procedures to handle ticketing and some logistical issues for post-season tournaments, bowl games, or other special events. Required to attend and assist with athletic events, and games, as directed. |
|---|
| Duties & Responsibilities | Performs other duties as assigned. |
|---|
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