Contact Center Representative

Job title:

Contact Center Representative

Company

Greater Texas Federal Credit Union

Job description

Job DescriptionWhat’s in it for you as a Contact Center Representative:

• Hybrid position
• Training and ongoing coaching to learn highly desired skills for career development.
• Opportunity to be part of a growing organization where you can make an impact on members, teammates, and the community in meaningful ways.
• Greater Good: 16 hours paid volunteer time per year
• Full Benefits Package: 401k, Medical, Dental, Life, 12 paid holidays, Paid Time Off

The Basics as a Contact Center Representative:

• Monday – Thursday, 8:00 am – 5:00 pm
• Rotating Fridays, 9:00 am – 6:00 pm
• Rotating Saturdays, 9:00 am – 1:00 pm
• Flexibility required – extended hours, based on company needs

What you’ll do as a Contact Center Representative:In this role you’ll enhance the member experience by providing top-tier service through phone and digital communication channels. You’ll build strong relationships with members and offer a first call resolution approach, listen to member needs, and deliver supportive solutions.

• Assist members by phone with questions regarding their accounts and offering solutions.
• Educate members on credit union products and services.
• Process basic financial transactions: transfers, check orders, loan payments.
• Meet key performance indicator (KPI) metrics to maintain top-tier member support
• Work cohesively with other departments or skilled-based team members to provide the member with solutions beyond area of expertise.

QualificationsMust Have as a Contact Center Representative:

• 2+ years in a customer service role or professional experience.
• Must have a pleasant and professional speaking voice.
• Confidentiality and attention to detail is a must.
• Someone who can confidently talk with a variety of people.
• Teachable, can-do attitude, a sense of humor 🙂

Nice to Have as a Contact Center Representative:

• Bilingual in Spanish and English.
• Previous Call Center experience.
• Previous Financial Institution experience.

Additional InformationAll your information will be kept confidential according to EEO guidelines. PandoLogic. Category:Customer Service, Keywords:Call Center Representative, Location:AUSTIN, TX-78703

Expected salary

Location

Austin, TX

Job date

Mon, 29 Apr 2024 07:30:24 GMT

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