Consultant, Business Management in Toronto, Ontario

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com (https://www.cibc.com/en/about-cibc.html)

What y ou’ll be doing

The Administration group is comprised of Legal, Government Relations, Corporate Secretary Division, Client Complaint Appeals Office, Complaints Management Program, Whistleblower and the Enterprise Environmental, Social and Governance (ESG) functions. Collectively, this group enables CIBC’s core purpose: to help make our clients’ ambitions a reality by providing our business partners across CIBC with the expert support, strategic advice, programs, policies, controls and governance needed to help build a relationship-oriented bank for a modern world.

Reporting to the Senior Manager, Transformation & Operational Excellence you will provide support to the Administration senior leadership team as required in the planning, assessment, development and implementation of strategies and initiatives across the CIBC Administration Functional Group. This role will own and be integral in coordinating the end-to-end onboarding/offboarding process for the group, as well as acting as lead on supporting the group in day-to-day business management issues. The role applies subject matter expertise to consult with the business on process improvements, leading the technical development to deliver high quality processes and procedures while ensuring compliance with CIBC requirements standards, work practices, processes, security standards and policies.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

How y ou’ll succeed

• Business Support- Support the line of business in ensuring adherence to and proper implementation of functional group and enterprise best practices around policies, procedures and standards, training, reporting and technology & data.

• Onboarding/Offboarding- leading and coordinating all onboarding & offboarding activities.

• Relationship Management –  Build partnerships with subject matter experts and other operations across the business to ensure the successful implementation of recommendations, standardized processes and solutions that improve performance.Communicate proactively with colleagues to plan and organize work across stakeholders. Liaise with stakeholders to solicit their input into the development of new or enhanced business processes, and to ensure aligned operations and communications.

• Contribute to Data-driven Decision Making- You can interpret data, synthesizing findings and communicating insights to support key decision making. You are experienced in collaborating with internal and external stakeholders. Continuous and ad-hoc operational reporting pertaining but not limited to onboarding/offboarding, mandatory training, quarterly and annual leading estimates.

• Leading and Mentoring – Support end-to-end project implementation as a subject matter expert and provide guidance to a diverse team of professionals. Maintain a collaborative work environment and support team members to resolve organizational, operational, and process problems.

• Improving Process Efficiency – Identify, develop and implement routine operational process enhancements to increase the efficiency of the department.

Who You Are

• You have 3-5 years of experience working in the Financial Industry, preferably in a Business management Office.

• You can demonstrate experience in: Problem Solving with knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems.  You also have experience in Relationship Management with an ability to establish and build healthy working relations and partnerships with clients, vendors and peers.

• You’re digitally savvy *. * Willing to learn new business applications with working knowledge of Microsoft suite of products. SharePoint, PowerBI, Tableau, Alterix skills are considered an asset for this role.

• Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.

• You look beyond the moment. You make decisions and take actions that will make a difference today and tomorrow. You proactively seek new opportunities to define what’s possible.

• You love to learn. You’re passionate about growing your knowledge, and you know that there is no limit to what you can achieve.

• You understand that success is in the details. You notice things that others don’t. Your critical thinking skills help to inform your decision making.

• Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program, defined benefit pension plan, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 20th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Business Effectiveness, Client Service, Communication, Detail-Oriented, Process Improvements, Relationship Management, Teamwork

At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability.

Working with CIBC makes you a part of a work environment committed to our clients, employees and communities – a place where you can excel.

Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.