Computer User Support Specialist 1, College of Nursing

Current UC employees must apply internally via SuccessFactors > http://bit.ly/UCEMPL

Founded in 1819, the University of Cincinnati ranks among the nation’s best urban public research universities. Home to more than 47,000 students, 10,500 faculty and staff and 330,000 alumni, UC combines a Top 35 research university with a physical setting The New York Times calls “the most ambitious campus design program in the country.”

With the launch of Next Lives Here, the Cincinnati Innovation District, a $100 million JobsOhio investment, eight straight years of record enrollment, worldwide leadership in cooperative education, a dynamic academic health center and entry into the Big 12 athletic conference, UC’s momentum has never been stronger. UC’s annual budget tops $1.6 billion and its endowment totals $1.9 billion.

About the Department

The College of Nursing’s Center for Academic Technologies and Educational Resources (CATER) is our in-house instructional design and information technology (IT) department, a key facilitator of technology adoption by the college.

CATER provides a high level of customer support, along with the resources necessary to develop innovative, technology-based active learning and teaching solutions. Its comprehensive suite of support, development and design services include: desktop and iPad support, educational technology design and support, elearning development and support, network management includes digital file storage, printers, user accounts and email, professional development resources and video and photography services.

Job Overview

The College of Nursing’s CATER unit is seeking to hire a dynamic and innovative IT professional to support the CATER helpdesk. This position will report to the Assistant Director of Information Technology and provides support for information technology equipment and/or systems (e.g., computer and peripheral equipment, telecommunications and network devices, audio and video equipment, and related transmission equipment and systems) which typically are integrated with or interconnected to larger systems; providing user application support by developing software solutions using PC-based and/or mainframe applications and database management systems or by modifying existing software programs and site administration of technology-based facilities. This role requires the ability to pay attention to detail, a commitment to excellent customer service, flexibility and adaptability while learning new technology to serve faculty, staff and students in meeting the college’s core values (ICARE): Integrity, Collaboration, Accountability, Respect and Excellence.

Essential Functions

• Provide user support for off-the-shelf software applications programs, including installing, configuring, modifying and troubleshooting applications, and training users; evaluate and recommend off-the-shelf software to meet user needs.
• May write applications or automated routines or create other and hoc applications solutions for users; modify existing or third-party software programs to meet user needs.
• Create, manage or manipulate data bases, using PC-based database software or mainframe database management systems/packages; modify database report output according to user needs; provide hardware, software and system training as needed.
• Provide PC/workstation support for hardware and systems software interfaces; install and configure standard operating systems and integrate them with related systems; ensure system integrity between hardware and operating systems; troubleshoot errors in system operations and related networks; perform software and hardware modifications.
• Maintain and support hardware and software for stand-alone systems.
• Perform local area network (LAN) and system backups.
• May administrator and maintain a LAN, file server, network operating system and/or mainframe as a part of position duties.
• Serves as an expert resource to others; serve on committees and projects.
• Perform related duties based on departmental need. This job description can be changed at any time.

Required Education

• Bachelor’s Degree in Computer Science, Information Technology, Computer Engineering, or related field.
• Eight (8) years of relevant work experience and/or other specialized training can be used in lieu of education requirement.

Required Experience

Four (4) years of related experience.

Additional Qualifications Considered

• Master’s Degree.
• Prior experience in helpdesk support.
• Strong customer service skills.
• Knowledge of MacOS and Windows.
• Ability to manage meetings in Zoom and Microsoft Teams.

Physical Requirements/Work Environment

• Office environment/no specific unusual physical or environmental demands.

Application Process

• Interested and qualified applicants must apply online and include a cover letter of interest and a current CV/Resume.
• All certifications and other documentation can be uploaded using the Additional Documents section in the application.
• Applications without a cover letter and CV/Resume will not be considered for the position.

Compensation and Benefits

UC offers a wide array of complementary and affordable benefit options, to meet the financial, educational, health, and wellness needs of you and your family. Eligibility varies by position and FTE.

• Competitive salary range of $43,000 to $45,000 dependent on the candidate’s experience.
• Comprehensive insurance plans including medical, dental, vision, and prescription coverage.
• Flexible spending accounts and an award-winning employee wellness program, plus an employee assistance program.
• Financial security via our life and long-term disability insurance, accident and illness insurance, and retirement savings plans.
• Generous paid time off work options including vacation, sick leave, annual holidays, and winter season days in addition to paid parental leave.
• Tuition remission is available for employees and their eligible dependents.
• Enjoy discounts for on and off-campus activities and services.

The University of Cincinnati, as a multi-national and culturally diverse university, is committed to providing an inclusive, equitable and diverse place of learning and employment. As part of a complete job application you will be asked to include a Contribution to Diversity and Inclusion statement.

The University of Cincinnati is an Affirmative Action / Equal Opportunity Employer / Minority / Female / Disability / Veteran.

REQ: 88662