Community Support Worker

YWCA Toronto


Employment Type: Full-Time, Permanent

Work Hours: 35 hours per week (Mon-Fri 9am-5pm with some flexibility based on program need)

Salary:  $55,939 annually (L7), plus comprehensive benefits

Location: 15 Pape Avenue, Toronto, ON, M4M 2V5

Internal Application Deadline:   Friday, May 10, 2024

External Application Deadline:  Monday, May 13, 2024


YWCA Toronto strives to uphold anti-discrimination practices and anti-oppression principles to ensure that the rights of all individuals are respected and protected. We work to promote a climate that is welcoming of all women and individuals who identify as trans, intersex, non-binary, agender, and/or Two-Spirit. We encourage applications from women and gender diverse people from all races, ethnic origins, religions, abilities and sexual orientations.


The Community Support Worker works in collaboration with tenants to develop and implement community development initiatives, with the goal of creating a dynamic and inclusive community, engagement with broader community, and effective strategies to meet the emotional, practical and social support needs of the tenant community. The worker will work with the Manager and the team to ensure that community development activities are integrated into the overall program delivery. The worker will provide leadership in development and facilitation of initiatives to support the community to generate individual and community solutions to address their needs.



YWCA Toronto Housing Support Program offers a range of housing options for women and women-led households, including permanent and supportive housing at a variety of YWCA Toronto owned and operated locations. Individual and group support assists tenants to identify and build the skills required to address the barriers they experience in their lives and to maintain their housing. Barriers tenants and their children experience include mental health and/or addictions, poverty and experiences of violence. Supports are intended to assist them to build the skills required to participate in their community both inside and outside of the building and if they are able and ready, to move to housing without supports.


·        Working with the Manager, participates in the team as a specialist in the area of innovative community development and capacity building with marginalized and mixed communities;

·        Develops, implements evaluates and facilitates workshops, groups and individual supports that address tenant mental health, addictions and woman abuse issues, with specialized attention to peer support needs;

·        Assumes lead role in implementation of initiatives to address the needs of the community including strategies to creatively support the growth of core community structures (e.g., tenant meetings, learning circles etc.);

·        Supports the tenant community to use community resources effectively;

·        Assists tenants to assume and maintain their tenancy obligations;

·        Provides crisis prevention, intervention and counseling for women and children to respond to crisis in ways that support individual and community well-being;

·        Assists tenants to problem solve and access relevant community supports;

·        Maintains a working knowledge of the Residential Tenancies Act, Housing Services Act, Ontario Human Rights Code and Rent Geared to Income calculations;

·        Assists in the preparation of legal documentation; and may be required to attend Landlord Tenant Board hearings;

·        Shares on-call duties for all permanent housing site.


·        General knowledge of an academic or technical discipline normally acquired through the completion of an undergraduate degree (example: Bachelor of Social Work) (Cases for Equivalency will be considered);

·        3 to 5 years’ experience working in a supportive housing setting in a direct service setting with children, youth and adults who experience impacts of poverty, homelessness/under-housing, violence/trauma, mental health/addictions or concurrent disorders;

·        Demonstrated experience in cultivating leadership within groups and developing dynamic and innovative programming;

·        Supportive counseling and group-work approach that is flexible, client-centered and strengths-based;

·        Life Skills certificate an asset;

·        Working knowledge of the Residential Tenancies Act, Housing Services Act and Ontario Human Rights Code;

·        Excellent crisis intervention and conflict mediation skills, with ability to remain calm in crisis;

·        Proven experience working independently, developing and facilitating groups;

·        Ability to deliver culturally sensitive services;

·        Very good knowledge and understanding of community resources;

·        Ability to work within an anti-oppression and feminist framework;

·        Knowledge of a second language or culture is an asset;

·        Valid drivers license and access to a vehicle is an asset.

Vaccination Policy: – In accordance with YWCA Toronto’s COVID-19 Vaccination Policy, all YWCA Toronto employees, students and volunteers are strongly encouraged to obtain all COVID-19 vaccinations and booster doses as recommended by Toronto Public Health.


Please click or copy and paste the link in your browser to apply.

Please note: A vulnerable sector police reference check is required by the successful candidate prior to hiring. YWCA Toronto is a unionized workplace. Staff are represented by CUPE Local 2189. This position is within the Bargaining Unit. Please indicate on your cover letter if you are an internal candidate. For internal applicants, this position is not secondable.

YWCA Toronto promotes the principles of anti-oppression and adheres to the tenets of the Ontario Human Rights Code. We encourage applications from women and gender diverse people of all races, ethnic origins, religions, abilities and sexual orientations.

YWCA Toronto provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted, please advise us if you require any accommodation. While we thank all candidates for their interest, only those selected for an interview will be contacted.

YWCA Toronto is a Scent-Sensitive Workplace.

Tagged as: Nonprofit


$55,939 annually (L7), plus comprehensive benefits

How to Apply

Please click or copy and paste the link in your browser to apply.

About YWCA Toronto

YWCA Toronto is an association by, for and about women, girls and gender diverse people. Our programs promote equality, economic security and lives free from violence. We offer a range of housing options, employment and training programs, community support programs, girls’ programs and family programs. We also engage in systemic advocacy.

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