Communications Assistant B

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University Advancement (UA) promotes McGill to its global community and to the public, engaging alumni, volunteers and friends of the University, and building on McGill’s record of fundraising success in support of University priorities.

By joining UA, you can be part of a dynamic, exciting and growing team of professionals that is making an extraordinary impact on the world by advancing the philanthropic and engagement ambitions of McGill University.

To find out more about UA, please visit us at www.mcgill.ca/advancement/ua-careers .

Hiring Unit: University Advancement, Communications

Supervisor: Charles Ritory

Salary: 15.53 + 4% vacation

Classification: B

Estimated Number of Hours: 15 per week

Start and end date of employment: November 14, 2022 – January 7, 2023

POSITION COVERED BY AMUSE-PSAC  BARGAINING UNIT

Under the direction of the Senior IT Security & Technology Analyst, the incumbent assists with various tasks such as providing technical support on alumni social media sites, on the Alumni Website, troubleshooting community member issues and providing additional support to ensure the smooth functioning of the unit.

Responsibilities

• Reviews and responds to alumni requests for assistance, which includes:

  • Assisting with and troubleshooting access requests to Alumni resources

  • Providing guidance, information and how-tos with respect to online Alumni resources

  • Dispatching requests to the appropriate support units when needed

• Updates templated responses

• Updates internal knowledge documents

• Works with colleagues to provide better customer service

• Assists with testing new solutions for alumni use

Competencies

Solid command of the English language; knowledge of McGill campus and resources; ability to use MS Office Suite and web-based databases.  Assets: organization and time-management skills, intermediate French (written).

Minimum Education and Experience:

High School Diploma 1 Year Related Experience

Hourly Salary:

(AMUSE B) $15.53

Estimated Number of Work Hours per Week:

15 (Part time)

Position Start Date:

2022-10-25

Position End Date:

2023-01-07

Deadline to Apply:

2022-11-07

McGill University hires on the basis of merit and is strongly committed to equity and diversity within its community. We welcome applications from racialized persons/visible minorities, women, Indigenous persons, persons with disabilities, ethnic minorities, and persons of minority sexual orientations and gender identities, as well as from all qualified candidates with the skills and knowledge to productively engage with diverse communities. McGill implements an employment equity program and encourages members of designated groups to self-identify. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, [email protected] .