CN – Inside Sales-Customer Service Representative (KAR) in Pointe-Claire, Canada

MSC Industrial Supply Co.

KAR Industrial is a business of MSC Industrial Supply Company.

Build a better career with MSC.

Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services. Watch HERE (https://youtu.be/VvCFDMQRyM8) to find out why you should work at MSC and join us as we continue to build a diverse and inclusive workplace.

Requisition ID :16257

Employment Type :Full Time

Job Category :Metalworking

Work Location :Montreal, Quebec (Kar)

State or Province :Quebec (CA-QC)

KAR Industrial is recognized as a leading supplier of machine tool accessories, cutting tools and manufacturing related supplies in the Metal Working Industry. Over 70 years as a master distributor in the industrial market throughout Canada. KAR offers over 30,000 quality SKUs housed in three strategically located warehouses across the country.

BRIEF POSITION SUMMARY:

We are currently seeking a bilingual Inside Sales-Customer Service Representative for our Quebec location. The successful candidate will possess the skills to provide exceptional customer service.

DUTIES and RESPONSIBILITIES:

  • Provide exceptional Customer Service to our group of Industrial Distributors.

  • Interact, respond and follow up with customers on a daily basis, responding to all inquiries in a courteous and efficient manner.

  • Sell a diversified line of products via phone, fax, and email.

  • Processing customer orders through the computer system, ensuring accuracy and prompt delivery.

  • Takes ownership with difficult customer service issues while resolving in a timely manner.

  • Support our distribution partners with service, pricing, delivery, and inventory inquiries.

  • Maintain a well-rounded knowledge of products sold.

  • Review open orders and backorders on a daily basis.

  • Demonstrated focus on the customer with exceptional service.

  • Drives the MSC Culture in the department and throughout the company to ensure fulfillment of MSC’s vision and unity of purpose.

  • Participates in special projects and performs additional duties as required.

    *INDICATES ESSENTIAL DUTIES

    To perform this job successfully an associate must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, experience level and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

    EDUCATION and EXPERIENCE:

  • A minimum of 2 years previous Inside Sales experience is required.

  • French bilingualism.

  • Secondary School preferred.

    SKILLS:

  • Excellent customer service skills required.

  • Strong communication skills, ability to convey message in an organized, clear and effective manner.

  • Demonstrate a strong work ethic and personal commitment to get the job done.

  • Strong organizational and computer skills.

  • Knowledge of industrial products is preferred.

  • Team-player and an ability to work independently in a fast-paced environment.

    OTHER REQUIREMENTS/ADDITIONAL DETAILS

  • On site is preferred but not mandatory if outside the province of QC.

    Why MSC? People. Collaboration. Insight. That’s how you build something that works. Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions. We care about our associates and have programs in place to help our 6,500+ team members achieve their potential.

    When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, Associate Inclusion Circles: Women, Pride, Black, Veterans, HOLA and DisABLEd as well as a variety of benefits to support you and your family’s health, well-being, and financial future. If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC.

    Equal Opportunity Statement: At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation, gender identity/expression or any category protected by applicable law. By applying to this job you agree to the Application and Acknowledgment Declaration terms. Click HERE (https://jobs.mscdirect.com/content/Acknowledgement/?locale=en_US&previewLink=true&referrerSave=false) to review.

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