Robust, fully customizable benefits package including Medical/Vision/Dental and more!
No cost eCare visits
Employer-provided mental health services for employees and eligible family members
Retirement with employer match
Tuition discounts and reimbursement available for continuing your education
Free and convenient parking
CoxHealth Fitness Center and Child Care discounts
Onsite delivery for CoxHealth Pharmacies and 1906 Employee Store
Job Summary
The CMG Call Center Supervisor leads a centralized team of inbound and/or outbound phone call agents. The CMG Call Center Supervisor works to ensure the overall job performance of the team and coordinates all job related activities to ensure the agent succeeds in their role. The Supervisor of the CMG Call Center Team will assure employees adhere to CoxHealth and departmental policies and procedures. This position is also responsible for developing and maintaining relationships with patients, providers, and other departments within CoxHealth. Additional responsibilities will include staff training and coaching regarding such topics as, customer service, appointment scheduling, EMR system, telecom systems, patient and department complaint resolution, and efficient departmental operations.
Job Requirements
Education
Required: High school diploma or Equivalent
Preferred: Bachelor’s Degree
Experience
Required: 2 years of customer service experience
Preferred: Prior supervisory or training experience
Preferred: Call Center or clinic experience
Skills
Ability to perform effectively in a leadership role
Strong analytical and problem solving skills
Outstanding written and verbal communication skills
Strong knowledge of clinic practices and/or call centers