CMG Call Center Supervisor
CoxHealth
Summary
- Best in Class Work Environment
- 5x Modern Healthcare Best Places to work
- America’s Greatest Workplaces 2023 – Newsweek
- Best Employers for New Grads 2023- Forbes
- Greatest Workplace for Women 2023 – Newsweek
- Benefits
- Robust, fully customizable benefits package including Medical/Vision/Dental and more!
- No cost eCare visits
- Employer-provided mental health services for employees and eligible family members
- Retirement with employer match
- Tuition discounts and reimbursement available for continuing your education
- Free and convenient parking
- CoxHealth Fitness Center and Child Care discounts
- Onsite delivery for CoxHealth Pharmacies and 1906 Employee Store
- Job Summary
- The CMG Call Center Supervisor leads a centralized team of inbound and/or outbound phone call agents. The CMG Call Center Supervisor works to ensure the overall job performance of the team and coordinates all job related activities to ensure the agent succeeds in their role. The Supervisor of the CMG Call Center Team will assure employees adhere to CoxHealth and departmental policies and procedures. This position is also responsible for developing and maintaining relationships with patients, providers, and other departments within CoxHealth. Additional responsibilities will include staff training and coaching regarding such topics as, customer service, appointment scheduling, EMR system, telecom systems, patient and department complaint resolution, and efficient departmental operations.
- Job Requirements
- Education
- Required: High school diploma or Equivalent
- Preferred: Bachelor’s Degree
- Experience
- Required: 2 years of customer service experience
- Preferred: Prior supervisory or training experience
- Preferred: Call Center or clinic experience
- Skills
- Ability to perform effectively in a leadership role
- Strong analytical and problem solving skills
- Outstanding written and verbal communication skills
- Strong knowledge of clinic practices and/or call centers
- Excellent customer service skills
- Strong time management skills
- Proficient in Microsoft Office Programs
- Ability to multi-task
- Licensure/Certification/Registration
- N/A
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