Cloud Email Services Administrator

Date Posted: 08/30/2024

Req ID: 39514

Faculty/Division: Ofc of the Chief Information Officer

Department: Enterprise Apps & Solutions Integration

Campus: St. George (Downtown Toronto)

Position Number: 00056900

Description:

About us:

The Enterprise Applications and Solutions Integration (EASI) department within the Chief Information Officer’s (CIO) Division is a central department responsible for all matters pertaining to the development, maintenance and effectiveness of the core administrative management and student systems at the U of T. Included within these responsibilities are all central SAP systems, such as Financial Services, Human Resources, Research Administration and Procurement; the central U of T Student System (ROSI); approximately 40 related vendor and specialized web applications, as well as central Business Intelligence and Document Management applications.

Your opportunity:

Under the general direction of the Manager, Microsoft Cloud Architecture, you will be part of a dynamic, collaborative, and innovative team focused on delivering transformational technology solutions to the University. Through your efforts in this position, you will directly help improve email and collaboration services provided to the University’s students, faculty, librarians, and administrative staff.

As the Email Services Support Analyst, you will be responsible for the efficient operation, maintenance, and support of the University’s LISTSERV service as well as core email services provided on the Microsoft 365, SendGrid, and similar platforms. You will monitor system performance and troubleshoot issues as they arise, respond to client requests and questions in a timely and professional manner, ensure operational excellence through regular maintenance and updates, and collaborate with ITS and Divisional IT teams to deliver the highest level of service.

Your responsibilities will include:

• Troubleshooting complex computer system problems
• Monitoring the performance and integrity of servers
• Analyzing and monitoring vendor service and performance
• Developing and editing standard operating procedures for IT services
• Responding to service requests in a timely fashion
• Creating complex and technical documentation and user support guides
• Keeping well-informed on current technologies, best practices,and industry standards

Essential Qualifications:

• Bachelor’s Degree or acceptable combination of equivalent experience.
• Minimum four years of recent and relevant experience administering and supporting enterprise email services.
• Experience with L-Soft LISTSERV
• Experience with Microsoft Exchange Online, preferably in a federated environment
• Experience with Microsoft 365
• Experience troubleshooting email delivery across multiple heterogeneous systems
• Extensive experience with Microsoft Windows Server operating systems in an enterprise environment. Familiarity with Linux operating systems is an asset.
• Experience with PowerShell, specifically for manipulating Microsoft Exchange Online mailboxes, accounts, and resources
• Familiarity email security best practices including DMARC, SPF, and DKIM
• Effective written and oral communication and interpersonal skills
• Excellent time management, prioritization, and multi-tasking skills
• Excellent customer service skills

Assets (Nonessential):

• Demonstrated willingness to develop and share technological expertise
• Experience working withServiceNow and/or other IT ticketing systems such as JIRA, and Azure Dev Ops
• Experience with web application languages (e.g. .Net, PHP, XML, Java, Python, PERL, JavaScript), web server technologies (e.g. Apache, IIS), and database applications (e.g. Oracle, MSSQL, DB2, PostgreSQL, and MySQL)
• Familiarity with the University of Toronto environment, governance, and policies
• Experience working with SendGrid and other industry leading email services

To be successful in this role you will be:

• Adaptable
• Efficient
• Motivated self-learner
• Multi-tasker
• Organized
• Proactive
• Problem solver
• Resourceful

Closing Date: 09/13/2024, 11:59PM ET

Employee Group: USW 

Appointment Type: Budget – Continuing 

Schedule: Full-Time

Pay Scale Group & Hiring Zone:

USW Pay Band 12 — $79,874. with an annual step progression to a maximum of $102,147. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol. 

Job Category: Information Technology (IT)

Recruiter: Khristen Sivaramalingam

Lived Experience Statement

Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

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