Clinical Business Operations Representative

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Transforming Lives

The University of Miami is among the top research universities and academic medical centers in the nation, and one of the largest private employers in South Florida.

With more than 16,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.

The University is committed to fostering a culture of belonging, where everyone feels valued and has the opportunity to add value. Through values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity, and Teamwork (DIRECCT) the U community works together to create an environment driven by purpose, excellence, community, and service.

The Department of Medicine, Divisions of Rheumatology and Nephrology POD (DRN POD) have an exciting opportunity for a Full-Time Clinical Business Operations Representative (CBOR). The CBOR is responsible for supporting various clinical specialties, program, and initiatives within the DRN POD. An employee in this position will facilitate communications between the physicians, patients, and nursing staff from both Divisions. The incumbent will exercise considerable independent judgment and discretion in managing and carrying out daily activities while adhering to policies and procedures.  This role will also assist patients in a courteous, efficient, and professional manner and ensure adherence to divisional and departmental service standards.

• Answering and triaging both Rheumatology and Nephrology phone lines.

• Daily monitoring of the In-basket messages, divisions mailbox and faxes.

• Collaborates with scheduling departments to identify add-on patients or schedule add-ons as needed.

• Schedule or reschedule appointments as needed for both divisions.

• Collaborate with insurance companies and pharmacies to ensure patients medications, procedures and admissions are authorized or covered.

• Distribute faxes to appropriate parties and upload results in UChart.

• Check and distribute mails several times a week.

• Coverage for other staff member in either division

• Provide AVS to pts/referred providers upon request by clinician (s)

• Pending lab orders in UChart, as needed.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

MINIMUM QUALIFICATIONS 

• High school diploma or equivalent

• Minimum 3 years of relevant experience

• Medical knowledge preferred.

• UChart experience preferred.

• Demonstrates organizational skills

• Demonstrates ability to multi-task

• Bilingual (English/ Spanish) Preferred.

Any appropriate combination of relevant education, experience and/or certifications may be considered.

#LI-EL1

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida’s only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We’re the challenge you’ve been looking for.

Patient safety is a top priority. As a result, during the Influenza (“the flu”) season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.

The University of Miami is an Equal Opportunity Employer – Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:

Full time

Employee Type:

Staff

Pay Grade:

c103