Clinic Manager- Endocrinology

Clinic Manager- Endocrinology

OU Health Physicians Tulsa seeks an experienced Clinic Manager for the Harold Hamm Diabetes and Endocrinology Clinic. The practice provides diabetes and endocrinology care for children and adults. The successful candidate will have strong organizational skills, be a team-player who uses a collaborative and strategic approach to solve problems, has experience in LEAN or other quality improvement initiatives and has demonstrated strong people skills. The Clinic Manager is responsible for the smooth operation of the clinic while promoting the overall organizational goals.  The incumbent will participate in the development of organizational processes and procedures and is responsible for the implementation and monitoring of these to ensure the practice is operating within expectations and performance goals are met or exceeded. Experience in endocrinology and/or diabetes practice is a plus.

Essential Duties:

• Oversees the daily operation of an outpatient or inpatient clinic. Supervises clinic staff. Issues first and second level warnings, conduct performance appraisals, and handles personnel issues as they arise.
• Coordinates time reports and leave requests.
• Completes all new hire information, schedules training, and completes necessary forms.
• Ensures staff is well equipped to perform their duties.
• Provides assistance to the Clinic Administrator when preparing the budget.
• Ensures spending remains within acceptable budget levels by monitoring spending.
• Manages complaints from all sources including patients, staff, physicians, etc.
• Intercedes with physician and initial complaint. Works in conjunction with Clinic Administrator to address complaints.
• Reviews, investigates, and resolves all outstanding complaints in the complaint tracking system.
• Codes invoices, maintains appropriate copies, provides information related to invoices, etc. Maintains basis knowledge of Current Procedural Terminology (CPT) and International Classification of Diseases Tenth Revision (ICD-10) coding.
• Assists Departmental Billing Manager by solving problems with billing. Examines billing procedures and seeks to improve registration and billing errors.
• Ensures patient billing information and patient records are accurately processed in a timely manner. 
• Maintains supplies for the clinic by ordering and tracking supplies.
• Serves as the liaison between HCA and the laboratory, radiology, insurance companies, etc. to ensure appropriate information is present.
• Runs queries and prepares clinical reports on write-offs, charges, and collections monthly.
• Provides assistance to the clinic by scheduling, completing referrals and authorizations, and checking patients in and out.
• Performs various duties as needed to successfully fulfill the function of the position.

Qualifications:

Working Conditions:

• Physical: Sitting for long periods of time. Speaking and listening. Manual dexterity.
• Environmental: Standard office environment.

Experience:

• Required: 24 months experience managing an inpatient or outpatient clinic

Education:

• Required: Bachelor’s Degree in Accounting, Business Administration, Health Care Administration, or related field.
• Equivalency/Substitution: Will accept 48 months of experience in lieu of the Bachelor’s degree for a total of 72 months of experience.

Knowledge, Skills & Abilities:

• Knowledge of management and organizational processes and healthcare policy.
• Knowledge of Medicaid and Medicare guidelines and other applicable federal and state laws.
• Ability to plan, organize, direct, and schedule clinic employees.
• Ability to train and mentor other clinic personnel.
• Excellent verbal and written communication skills.
• Ability to supervise, train, and evaluate staff.
• Ability to identify and discuss with management opportunities to improve overall patient care and improve the clinic processes.

Equal Employment Opportunity Statement:  The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate on the basis of race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.
Diversity Statement:  The University of Oklahoma is committed to achieving a diverse, equitable, and inclusive university community by recognizing each person’s unique contributions, background, and perspectives. The University of Oklahoma strives to cultivate a sense of belonging and emotional support for all, recognizing that fostering an inclusive environment for all is vital in the pursuit of academic and inclusive excellence in all aspects of our institutional mission.