Client Services Officer

October 11, 2024

Queensland University of Technology

  • $64,997 to $68,359
  • Ongoing, full-time
  • Gardens Point

Who are we looking for?

Queensland University of Technology (QUT) is seeking a Client Services Officer
to join Student Services, Student Services and Wellbeing, Administrative Division.

This position provides high quality services for clients engaging with services provided by Student Services, including QUT students and staff, as well as the wider community. A key facet of this role will be the efficient organisation of appointments, meetings and functions and the provision of basic secretarial and logistical support. The role also delivers professional frontline client enquiry management services.

Real world impact

QUT is a major Australian university with a global outlook and a
‘real world’ focus. We are an ambitious and collaborative institution
that seeks to equip our students and graduates with the skills they
will need in an increasingly disrupted and challenged world.

The Student Services and Wellbeing portfolio leads the university-wide strategy and coordination of all non-academic matters related to the student experience. The portfolio of Student Services and Wellbeing delivers a range of services across the student life cycle, as well as providing advice and leadership to the university on a broad range of student matters, including social justice and public policy.

Student Services and Wellbeing consists of the following departments: Student Administration, Student Engagement, Equity, Student Services and Health, Safety and Environment (HSE). The portfolio also has strong links to and works closely with QUT’s Oodgeroo Unit.

Student Services and Wellbeing aspires to be a collaborative, distinctive and innovative department that makes a real and positive difference to students, from pre-tertiary to graduation and beyond. The portfolio is focused on delivering services to support the university’s commitment to an exceptional student experience, leading to positive outcomes in success, retention and completion. This includes developing a campus culture which is inclusive, safe, and respectful for all students.

What you need to succeed

To thrive in this role, you will be proactive and dependable, with a desire to make a positive impact on the experience of our students.

You will demonstrate:

  • Education, training and/or experience equivalent to completion of an Associate Diploma level qualification with relevant work experience in an office or medical environment.
  • Record of success in delivering high quality, agile and proactive administrative support services to a professional standard (e.g. managing diaries, organising meetings and functions, implementing efficient systems),
  • Proven time management and organisational skills which clearly demonstrate the ability to coordinate a range of competing work demands to achieve specified objectives within agreed timelines.
  • Demonstrated written and verbal communication and interpersonal skills, including experience liaising with a diverse range of clients to provide accurate advice and solve routine problems.
  • Proven ability to collaborate and work effectively as a member of a team, along with the ability to work independently with minimal supervision.
  • Demonstrated digital literacy with intermediate level expertise in the Microsoft suite (Word, Excel, PowerPoint, Outlook), Acrobat Pro and the ability to swiftly acquire competence in new software and systems.

    • Careers at QUT

    Our culture is vibrant, inspiring and challenging. It’s a world where
    like-minds come together with a commitment to making a real world
    difference, no matter what the area of expertise.

    Beyond personal and professional fulfilment, a career at QUT brings a
    broad range of tangible benefits. QUT is a high quality and flexible
    organisation that is proud of its excellent employment conditions
    which include but are not limited to:

    • Parental leave provisions
    • Study support encompassing leave and financial assistance
    • Comprehensive professional development
    • Salary Packaging

    Explore Life at QUT

    Reference number: 22835b

    Term: Ongoing, full-time basis

    Remuneration: $76,919 to $80,897 pa, inclusive of an annual salary range of $64,998 to $68,359 pa, 17% superannuation and leave loading.

    Location: Gardens Point

    Job opens: 26-Sep-2022

    Applications Close: 09-Oct-2022 at 11.30pm

    Open to: Applicants who have ongoing full-time work rights in Australia. In support of our strategic priority of Indigenous Australian success, Aboriginal Australians and Torres Strait Islander people are encouraged to apply.

    At QUT, our values reflect what we believe in, and what is important
    to us as an organisation. They capture our strengths, our
    distinctiveness and sit alongside the priorities outlined in our
    Blueprint 6, and guide our decisions and actions.

    QUT aims to inspire and shape the future with talented students and
    staff from diverse communities , united by our core values
    of Ambition, Curiosity, Integrity, Inclusiveness, and Innovation.

    If you’re curious, innovative, and ready to experience what
    a career at QUT can offer, we’re ready to meet you. You can find
    out more about this role and how to apply by clicking ‘Apply’ or
    the link below.

    View the job details at: https://qut.nga.net.au/?jati=495EFB14-5535-AB8D-18B5-C8EE61755396

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