Client Services Officer (International Partnerships)

About Flinders

Our bold vision, captured in our Strategic Plan: making a Difference: The 2025 Agenda, is to be internationally recognised as a world leader in research, an innovator in contemporary education, and the source of Australia’s most enterprising graduates.

To realise this ambition, we recently made a significant organisation change to a six College structure with a professional staff and services alignment.

We recognise the key to our success is exceptional people and we’re seeking an outstanding individual to join the team of our transformed university.

Employment Type:

Fixed Term (Fixed Term)

Position Summary

Availability:
Fixed term until Dec 2025 Full-Time
Compensation:
Higher Education Officer Level 5
Salary Range:
$74,270 – $81,966 p.a.
Reporting to:
Director, International Partnerships
Flinders International
The Client Service Officer (International Partnerships) is responsible for supporting initiatives aligned with the international strategic goals of the University, that advance the College’s ambitions with a particular focus on international partnerships, but also support for international recruitment working closely with the relevant Manager International Partnerships.
The position provides support to the end-to-end service delivery that links international strategy with operational delivery and is the key conduit between the College and the Flinders International Portfolio.
The position may require you to undertake interstate and international travel as required, including an expectation of working outside normal hours with restrictions on taking leave during peak work periods.

Key Position Responsibilities

Working closely with Flinders International staff (Partnerships, Flinders Recruitment and Admissions teams) to support key international priorities.

Mapping and reviewing international student articulation pathway arrangements including:

• Coordination of all information related to articulation arrangements, including working with relevant Flinders International staff to review and report on international student flows from particular pathway partners of the University;

• Coordination and collection of curriculum from identified pathway providers (that may include: articulation, twinning, transnational education (TNE), mobility and government sponsored partners of the University), and within Flinders International on formal arrangements and where applicable credit precedence from such partners;

• Work with Colleges, Flinders International (Partnerships, Recruitment, Admissions teams) and other relevant staff to obtain information regarding articulation pathways, agreements and credit exemptions.

Supporting a central process for the assessment and oversight of pathway partners including:

• Working closely with the Managers in Flinders International and other Flinders International staff to ensure the efficient selection (including undertaking due diligence) and ongoing management of new and existing pathway partners that have the potential for high volume (strong quality student flows to Flinders);

• Working closely with the Director International Partnerships, the Managers in Flinders International and other senior Flinders International staff to support operational plans and develop initiatives that assist in the attainment of student recruitment targets from all international pathways (articulation, TNE, twinning, mobility, government sponsored partnerships);

• Working closely with relevant College staff to continuously monitor curriculum changes to ensure that international pathway data, articulation arrangements and academic credit exemption data are updated as required;

• Ensuring that data captured in communications (e.g. partner websites, brochures and the like) is accurate at all times. 

Working closely with relevant International Partnerships staff in order to assist in the completion of approval documentation within the International Engagement Framework for all such international partnerships.

Supporting Flinders International staff as directed towards the development and ongoing oversight of College specific projects and partners across all business lines (recruitment, TNE, twinning, articulation, sponsored students, and mobility). 

Key Position Capabilities

• Completion of a degree or relevant work experience; or an equivalent combination of experience and / or relevant advanced diploma qualification

• Demonstrated experience working within a team environment to assist in the development and implementation of proposals, business plans, as well as content for agreements and contracts preferably within a higher international education context.

• Demonstrated ability to use high level planning skills and initiative, set priorities and to manage complex workflows with often non-negotiable deadlines.

• Demonstrated well developed written and oral communication skills, strong attention to detail and ability to contribute to writing reports and discussion/briefing papers on complex and sensitive issues for a range of audiences.

• Demonstrated well developed cross-cultural communication and diplomacy skills including experience in sourcing information from identified partners, developing and managing relationships with external stakeholders as well as working with people from different levels of an organisation.

• Well-developed analytical skills enabling the formulation and implementation of practical and/or innovative solutions to work problems.

• Demonstrated ability to work in a team environment with a focus on continuous improvement and information sharing, whilst at the same time exercising judgement within broad guidelines and work with a level of initiative and decision-making in interpreting and providing advice on policies and procedures.

• Knowledge of relevant University international education programs, systems, policies, legislation and trends in international student services, sector­ wide and locally, nationally and internationally (Desirable).

Prescribed Conditions for Employment:

A National Police Certificate which is satisfactory to the University will be required by Flinders University before the successful applicant can commence in this position.

Please note that you may be required to provide evidence that you are up to date with COVID-19 vaccinations, in line with the Flinders University COVID-19 Vaccination Policy  

How to Apply

Please review the Key Position Capabilities of the position description and submit a Suitability Statement of no more than 3 pages addressing the criteria. Applications without a Suitability Statement may not be considered. For more information, please see our How To Apply page. For more information regarding this position, please contact Bill Damachis .

Click here to view the Position Description

Information for Applicants:

A valid National Police Certificate which is satisfactory to the University will also be required before the successful applicant can commence in this position.

We are seeking to increase the diversity to improve equal opportunity outcomes for employees, and therefore we encourage female applicants, people with a disability and/or from Aboriginal or Torres Strait Islanders descent to apply.

Please note, late applications and applications sent via agencies will not be accepted.

Applications Close 11:59pm:

20 Nov 2022