Client Services IT Technician (8050) in Chelmsford, Massachusetts

The Client Services Technician will build, maintain, and troubleshoot
end-user computing systems while maintaining buildroom inventory and
tracking work in a ticketing system. RESPONSIBILITIES: Supporting a
corporate site of 100 employees, from an IT perspective Providing
timely and exceptional Executive/VIP IT support Imaging Windows-based
computer systems Troubleshooting a variety of issues relating to both
computing hardware and software Provide on-site support for IT
infrastructure upgrades Diligent tracking and maintaining of Buildroom
inventory Engage internal (and potentially external) customers to
resolve issues and/or assist with ordering equipment Utilizing command
line utilities to install, repair, and configure computer software
Accurate tracking of work, issues, resolutions, and time via an internal
ticketing system (Service Now) Utilizing Microsoft Intune to provision
and troubleshoot both Windows workstations and Mobile devices Describing
complex IT-related topics to end users and VIPs Keeping up in a
fast-changing IT environment Learning to support new technologies and
software as needed Troubleshooting, ordering, and maintaining the
following: Printing hardware & software drivers iOS and AndroidOS based
mobile devices MacOS computers Docking stations Monitors Various
peripherals such as keyboards, mice, headsets, etc Troubleshooting
endpoint networking-related issues Adhering to all corporate IT Security
policies REQUIREMENTS: EDUCATION and YEARS OF EXPERIENCE Associates in
Information Technology or Equivalent 3-5+ years experience in an IT
related role Preferred: Comptia A+, Network+, and/or ITIL Certifications
RELEVANT EXPERIENCE Proven ability to troubleshoot computing hardware
Extensive experience troubleshooting the Windows operating system and a
variety of software issues Familiarity with server and networking
infrastructure Creating, assigning, and maintaining IT tickets in
Service Now Creating and modifying objects in Active Directory Basic
understanding of maintaining, troubleshooting, and configuring core
infrastructure for a single site (network, servers, etc.) Performing
basic device management tasks in Microsoft Intune Experience working in
the Windows CLI Experience troubleshooting networking issues on a
variety of devices (i.e. Windows, iOS, AndroidOS, MacOS, etc.)
Experience troubleshooting Office products (Word, Excel, Outlook,
PowerPoint, etc.) General knowledge of proper IT Security practices
Preferred Experience: Powershell Scripting Troubleshooting legacy
Windows-based computers (i.e. Windows XP & 7) JAMF – MacOS MDM
Management Tool Code42 CrashPlan Backup software Experience dealing with
major mobile phone carrier issues (i.e. Verizon and AT&T) PREFERRED
QUALITIES: Willingness to learn and grow in an ever-changing corporate
environment Great customer support and communication ability Ability to
work in a fast-paced environment Willingness to work overtime (if
needed) during emergency events This position is not eligible for visa
sponsorship by the Company. MAKE A DIFFERENCE AT QORVO We are Qorvo. We
do more than create innovative RF and Power solutions for the mobile,
defense and infrastructure markets we are a place to innovate and shape
the future of wireless communications. It starts with our employees. As
a unified global team, we bring a commitment to excellence, growth and a
passion for creating what’s next. Explore the possibilities with us. We
are an Equal Employment Opportunity (EEO) / Affirmative Action employer
and welcome all qualified applicants. Applicants will receive fair and
impartial consideration without regard to race, color, religion, sex,
sexual orientation, gender identity, national origin, age, military or
veteran status, physical or mental disability, genetic information,
and/or any other status protected by law.

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