Citrix Engineer


Melbourne, Australia

Our purpose

Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.

About the role

We are seeking a Systems Engineer to join our technical support team. You’ll interact directly with clients and other members of the Datacom teams to support technology-based solutions. You’ll be responsible for the support of server infrastructure, within contracted time frames and service level agreements. This support will involve remote assistance over the phone and ad-hoc onsite visits when required and participate in an on-call roster for after-hours support.

This role requires Australian Citizenship or Permanent Residency preferably with baseline/NV1 Clearance. Candidates without citizenship or permanent residency need not apply.

What you’ll do

As the Systems Engineer this is an excellent technical opportunity, joining a fantastic team of peers with opportunity to take your career to new heights! You will be part of our extensive Operations business who support each other working collaboratively across locations. You’ll be providing technical maintenance, support services within agreed service levels along with maintaining technical documentation. You will also be using tools and processes to deliver services to customers to ensure their service level agreements are met, proactively managing their infrastructure and driving service process improvement.

What you’ll bring

To be successful in this role you’ll bring at least 3-5 years’ experience as a System Administrator with Windows Server, infrastructure applications, and cloud technologies.

  • Your technical experience should include:
    • Citrix DaaS/Virtual Apps and Desktops Administration and configuration
    • Citrix Netscaler Administration and configuration
    • User profile management via UPM, FSLogix, and Ivanti DesktopNow
    • Windows Server Systems Administration, including Active Directory, Group Policy, and Patch Management
    • Knowledge with Microsoft Server technology products
    • Managing virtual environments utilising infrastructure such as VMware vSphere and Microsoft Hyper-V
    • Management of physical server environments such as Cisco Unified Computing (UCS)
    • Sound knowledge of backup and disaster recovery methodologies using tools such as Veeam, NetBackup and CommVault

Your customer focus and communication skills will be a strength, along with an ability to develop and maintain productive internal and external relationships, partnerships and networks. We are keen to hear of your troubleshooting, problem-solving experience, your understanding of public cloud platforms and agile operations.

Culture and Benefits

Datacom is ones of ANZs largest suppliers of Information Technology professional services. As an ANZ company, we have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It’s our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

At Datacom you’ll be recognised and valued for your contributions. We’re growing year on year and can provide stability, career opportunity and a collegial, agile, flat-structured environment that empowers people and promotes autonomy. We care about our people and provide a range of perks such as social events, chill-out spaces, a gaming zone, remote working, flexi-hours, professional development courses and health insurance to name a few. We operate at the leading edge of technology to help ANZ’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

If you would like to know more and this sounds like you. Please apply online today!

Apply for this job

To help us track our recruitment effort, please indicate in your cover/motivation letter where ( you saw this posting.