C&I Customer Support Specialist

About us

Genesis Energy is one of New Zealand’s leading energy retailers, supplying electricity, natural gas and LPG to more than half a million customers across the country and providing almost 20% of New Zealand’s electricity. We want to be New Zealander’s first choice for energy management, striving to deliver new products and services, challenge the status quo, be bold and innovative and take responsibility for our customers and what matters to them. 

Between now and 2035, Genesis will play a unique and vital role in energy transition. By joining us, you will play your part in supporting the delivery of innovative energy solutions which will create a more sustainable future for our customers, company and for Aotearoa.

About the role

As a C&I Customer Support Specialist, you will play a crucial role in supporting our C&I Large Business value customers by providing exceptional customer service, account management, and administrative support. This is an exciting opportunity to work with a dynamic team and make a significant impact on our customer relationships and business growth.

Key Responsibilities;

• Assist Sales Representatives with acquiring new C&I Large Business customers for gas and electricity.
• Support the re-contracting implementation by assisting our sales team with pricing.
• Ensure accurate setup of customer contracts in relevant systems for billing purposes.
• Provide customer support and assist with credit control issues for key commercial and industrial customers.

About you

We are looking for a detail-oriented and proactive individual with a passion for customer service and a knack for managing multiple tasks and priorities.

Our ideal candidate will also have;

• Strong customer service experience and strong communication skills.
• Experience in billing and contract administration would be advantageous.
• Excellent attention to detail and a meticulous approach to work.
• Ability to manage multiple priorities in a fast-paced environment.

About our benefits

At Genesis, we value your wellbeing and your contribution to our team. That’s why we offer you great employee benefits for you and your family. Some of our benefits include:

• Health insurance, trauma and life insurance for you, and best doctors online service for you and your family.
• Electricity and gas discounts and an extra 20 power shout hours per year if you choose us as your provider.
• A flexible working policy to support you to balance personal and professional needs.
• Career development opportunities and a supportive learning culture.

We value diversity and inclusion, and we believe that equity, gender and wellness are essential for our success. We are a market leader that empowers our people to make a positive difference for our customers, our communities and our environment.

If you want to help shape the future of New Zealand’s energy sector, apply today and join us at Genesis!

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