Catering & Hospitality Operations Manager (ALC1292)

Description

SPORT AND COMMERCIAL SERVICES DIVISION

CATERING AND HOSPITALITY DEPARTMENT

Catering & Hospitality Operations Manager 

REF: ALC1292

£44,737 to £51,805 per annum

Are you keen to take the lead on managing the operations of a busy university catering department?

UEA Catering Services (https://www.uea.ac.uk/uea-life/campus-life/eat-and-drink) are keen to hire a Catering & Hospitality Operations Manager to take the lead in all operational areas of the business, ensuring top levels of customer service, food delivery, and safety management. The Campus Kitchen brand has 13 outlets across the UEA campus, with food and service styles ranging from grab-and-go, street food style menus, fine dining, and a busy hospitality delivered catering department. This role will oversee the operations in all areas and will be a mainspring behind the successful deliverance of daily, monthly and yearly targets, with a keen eye for development and team growth.

Is this position right for me?

This role isn’t for the faint hearted – the right candidate will love building staff morale and will be a role model for the department, developing training and line managing operational teams. You’ll also be knowledgeable on factors that financially underpin Campus Kitchen and the wider catering market, growing income in outlets whilst having a keen eye for cost saving and managing resources.  

You will be a driving force for testing new food trends with our large base of students and staff, whilst also understanding the importance of upholding and implementing university legislation. You’ll deputise for the Head of Catering & Hospitality when required, and you will know how to deliver tough decisions when needed. 

The role requires a manager who is ready to work hours as required by the business to ensure we deliver a service to the highest standard and are excited to take on a significant position within the university’s management structure.

What are the benefits of working for UEA?

As well as a commitment to paying the real living wage for all staff, and working for a business that cares and supports the mental health and wellbeing of its’ employees, you will also benefit from:

•Time off over the Christmas and Easter periods (extra time off on top of annual leave entitlement!)

•No split shifts

•Only working later hours on very limited occasions

•Occasional weekends to cover duty management or key University dates

•Excellent pension, occupational sick pay, and annual leave entitlement

•Discounted access to one of the country’s leading sports and swimming complexes

•Working in a pleasant campus environment

If you meet all the essential requirements of the person specification, including having a strong background in management and a great catering success story from your career, we would love to hear from you.

Closing date:  31 October 2022

The University is committed to diversifying its workforce. As examples, we already hold an Athena SWAN Silver Institutional Award in recognition of our advancement towards gender equality. We also have a Vice-Chancellor led Taskforce on Tackling Racism and a Race Equality Charter Working Group which support our work on race equality. Our aim is to submit to the Race Equality Charter in 2024.

ALC1292_… (.pdf) (2037kb) ,
Guidance… (.pdf) (2225kb)