Case Management Specialist (TEMP)

Unleash YOUR Potential With Us

As a next-generation public research institute, we are an inclusive community of thinkers, doers, creators, innovators, healers, and leaders striving to shape the future and solve the world’s most challenging problems. No matter what your role is, when you join Knight Nation, you’ll play an integral role in pushing us forward to become among the most impactful universities in the country. You’ll be met with opportunities to connect and collaborate with uniquely talented faculty, staff, and students across 13 colleges and multiple campuses and regional locations. That means greater challenges to tackle, more meaningful opportunities to grow, and rewarding experiences that go beyond a paycheck. We’re seeking qualified, motivated individuals who will help UCF fulfill its mission in unleashing the potential of every individual, enriching the human experience through inclusion, discovery, and innovation; and propelling broad-based prosperity for the many communities we serve.

Office of Student Rights and Responsibilities – Student Care Services

The Office of Student Rights and Responsibilities (OSRR) promotes a campus climate of integrity, civility, accountability, and student well-being by providing a wide array of resources, education, and support services for the university community. OSRR also includes Student Conduct and Academic Integrity & Student Care Services. OSRR oversees the Golden Rule Student Handbook, The UCF Creed, the Admission Clearance process, Dean’s Certifications, and Remedial Measures for students involved in Title IX-related incidents.

The Opportunity

Office of Student Rights and Responsibilities (OSRR) case management specialist 20-30 hours per week. The OPS OSRR Case management specialist position is responsible for reviewing admission and re-admission applications sent to the Office of Student Rights and Responsibilities from Undergraduate Admissions, Graduate Studies, or the Registrar’s Office for applicants who self-disclose on their application previous criminal charges or educational policy violations. This position also assists the Office of Student Rights and Responsibilities Student Care Services unit with the front desk operations. This position/classification may be moved at management’s discretion within the SDES division to a commensurate level position as determined by the Vice President of Student Development and Enrollment Services or his/her designee.

Responsibilities:

• Assists with acting as a liaison for the Office of Student Rights and Responsibilities to the Office of Undergraduate Admissions, the Office of Graduate Admissions, and the Registrar’s Office regarding applications that are deferred for the admissions clearance process.
• Assists with the processing of applications through the admissions clearance process each academic year.
• Communicates electronically and via phone with all applicants who have applied to the University and have disclosed previous disciplinary action for misconduct at any educational institution or have been the subject of any criminal proceeding other than a minor traffic violation.
• Effectively tracks all admissions clearance files and ensures all the required documentation has been submitted and scanned through the database system.
• Schedules interviews for admission clearance applicants to meet with OSRR staff members as determined via the Interim Dean of Students Office of Student Rights and Responsibilities.
• Reviews documents received by each applicant with the Interim Dean of Students, Office of Student Rights and Responsibilities.
• Assists with notifying applicants, the Office of Undergraduate Admissions, the College of Graduate Admissions, and the Registrar’s Office of final recommendations made by the Office of Student Rights and Responsibilities.
• Assist with Student Care Services, front desk coverage, and main phone line coverage.
• Provide referrals to support services within the university as well as community agencies.
• Assist with daily correspondence and communication with students and Student of Concern reporters.
• Other duties as assigned.

Minimum Qualifications:

High School Diploma or Equivalent and 2+ years of relevant experience.

Preferred Qualifications:

Bachelor’s degree in Social Work, Psychology, Counseling, or a related social/behavioral science field and one to three years working in a higher education setting.

Are Benefits Important to You?

State Benefits eligibility for OPS employees are subject to criteria established by the State of Florida. The state’s benefits administrator, People First, determines eligibility and coordinates enrollment. If this position becomes eligible for state benefits the employee will be notified directly by People First.  OPS positions are not entitled to paid time off. 

Who Are We?

Founded in 1963 to fuel the region’s talent pipeline and support the growing U.S. space program, UCF is built to make a better future for our students and society. It’s one of the reasons U.S. News & World Report ranks UCF among the nation’s top 20 most innovative colleges, while Forbes, Kiplinger, and The Princeton Review rank us a best-value university. UCF is one of 14 universities nationwide designated as both a Hispanic-Serving Institution and a Research 1 university. With 13 colleges, including a fully accredited College of Medicine, UCF offers more than 220-degree programs between its main campus, downtown campus, hospitality campus, academic health sciences campus, and 11 UCF Connect centers located throughout the region. In addition, UCF extends its reach to communities in and beyond Central Florida by offering complete, online programs leading to bachelor’s degrees, master’s degrees, Ph.D.’s., certificates, and more.

Unless explicitly stated on the job posting, it is UCF’s expectation that an employee of UCF will reside in Florida as of the date the employment begins.

Department

Student Development and Enrollment Services (SDES) – Student Rights and Responsibilities – OPS

Hours of Work

Part time

Work Schedule

Monday through Friday between the hours of 8AM to 5PM (20-30 hours per week)

Type of Appointment

Fixed Term (Fixed Term)

Hourly Rate

$17.50 to 17.50

Benefits Eligibility

State Benefits eligibility for OPS employees are subject to criteria established by the State of Florida. The state’s benefits administrator, People First, determines eligibility and coordinates enrollment. If this position becomes eligible for state benefits the employee will be notified directly by People First.  OPS positions are not entitled to paid time off.  

Equal Employment Opportunity Statement:

As an equal opportunity/affirmative action employer, UCF encourages all qualified applicants to apply, including women, veterans, individuals with disabilities, and members of traditionally underrepresented populations. UCF’s Equal Opportunity Statement can be viewed at  http//www.oie.ucf.edu/documents/PresidentsStatement.pdf.

As a Florida public university, UCF makes all application materials and selection procedures available to the public upon request.

The University of Central Florida is proud to be a smoke-free campus and an E-Verify employer.