Careers Education and Information Co-Ordinator

Careers Education and Information Co-Ordinator

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Post Details

Full time
Open ended
The closing date for applications is midnight on Sunday 27 November 2022

There is an expectation that work will be undertaken in the UK. 

This role is not eligible for sponsorship. Applicants require to have existing right to work in the UK.

The University of Stirling recognises that a diverse workforce benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers and welcome applications from those who would contribute to further diversification of our staff and ensure that equality, diversity and inclusion is woven into the substance of the role. We strongly encourage applications from people from diverse backgrounds including gender, identity, race, age, class, and ethnicity. 

The Post

To work as a member of the Careers and Employability Service (CES) to support the service aims of providing high quality careers education, information, advice and guidance to students, graduates and postgraduates.

Description of Duties

• Administrative support (to include monitoring mailboxes, dealing with student enquiries, preparing resources, uploading evaluations, admin tasks such as room bookings, etc) for student-facing careers activities and initiatives, including:
• • My Stirling Award
  • Faculty work, including careers education delivered in curriculum
  • Careers events
    • Support Careers and Employability Consultants in planning and arranging central, and faculty, careers events
    • Co-ordinate rota for Open Days and other marketing events
    • Source and update external events
• Assist Information Manager, relating to:
• • • • Contribute to the maintenance and development of an effective and engaging Careers on Canvas site, Careers website and other channels
      • Review existing information, in line with the current information policy, GDPR, and WCAG requirements, to maintain its currency, relevance and accessibility to students and graduates on our Canvas modules and other channels.
      • Ordering and stock-monitoring internal and external hard-copy resources in careers office and Student Hub, and elsewhere on campus as appropriate.
• Using a range of communication channels and making recommendations for appropriate and effective use to promote CES internally to students and staff across the university. Create high-quality and engaging content for student and recent graduate communications channels including emails, social media, newsletters, and printed content
• Supporting and implementing a coherent communications schedule, content and campaigns that supports Careers Service operations to students
• Managing CES social media channels, overseeing contributions from our Career Crew of student interns.
• Support the co-ordination and sharing of employability data to support service objectives, including reporting on impact of communications and engagement.
• Work with other colleagues as part of a Communications Working Group to ensure consistency, efficiency and effectiveness across service to all audiences.

As part of the admin team:

• Provide second-line response to enquiries to the CES from students, staff and external organisations
• Manage and monitor enquiries via UniDesk, email, TARGETconnect questions, social media, responding and redirecting queries as appropriate

• • Support, providing training and back-up when required, to colleagues in the Student Services Hub
• Oversee TARGETconnect, and manage queries – e.g. registering new users, supporting staff users, trouble-shooting
• General office administration, including finance, purchasing, payroll, HR issues, such as annual leave, booking meetings and travel, minute-taking, etc
• Support colleagues in the Careers and Employability Service, plus specific duties as noted elsewhere
• Other tasks as and when required, including providing cover for other co-ordinators

Essential Criteria

• Good educational background (to at least HNC level) or equivalent experience in an administrative role  
• Knowledge of, or interest in, the higher education sector
• An ability to communicate, establish and maintain effective partnership working with colleagues at all levels within the Service and the University
• A commitment to team work
• Effective time management and the ability to work flexibly on several projects simultaneously
• IT literacy including use of the full Microsoft Office suite (inc Word, Excel, SharePoint, Teams); relevant CRM/student databases (e.g. Target Connect); and social media
• Experience of developing resources and/or promotions

Desirable Criteria

• An understanding of careers education, information, advice and guidance (CEIAG)
• Specific knowledge of the following IT packages would be useful:
  • Target Connect
  • Unidesk
  • Canvas / similar VLE
  • Web CMS
  • Talent Link
  • Agresso
  • Canva / design packages
• An understanding of how to effectively utilise digital and social media
• An interest in working with diverse groups within the student body 
• Experience of developing resources and/or promotions for students
• Analytical skills to assist with reporting as required  
• Capacity to use data visualisation or analysis tools

Behaviours and Competencies

The role holder will be required to evidence that they can meet the qualities associated with the following behavioural competencies, as detailed within the AUA Competency Framework.

Managing self and personal skills
Being aware of your own behaviour and mindful of how it impacts on others, enhancing personal skills to adapt professional practice accordingly.

Delivering excellent service
Providing the best quality service to external and internal clients. Building genuine and open long-term relationships in order to drive up service standards.

Finding solutions
Taking a holistic view and working enthusiastically to analyse problems and to develop workable solutions. Identifying opportunities for innovation.

Embracing change
Being open to and engaging with new ideas and ways of working. Adjusting to unfamiliar situations, shifting demands and changing roles.

Using resources effectively
Identifying and making the most productive use of resources including people, time, information, networks and budgets.

The University

The University of Stirling is committed to providing education with a purpose and carrying out research which has a positive impact on communities across the globe – addressing real issues, providing solutions and helping to shape society. Stirling is 4th in Scotland and 43rd in the UK for research impact, with 87% of its research having an outstanding or very considerable impact on society – and more than 80% rated either world leading or internationally excellent (Research Excellence Framework 2021). Interdisciplinary in its approach, Stirling’s research informs its teaching curriculum and facilitates opportunities for knowledge exchange and collaboration between staff, students, industry partners and the wider community.

The University of Stirling is ranked among the top 30 UK universities for student satisfaction (National Student Survey) and top 10 in the UK for postgraduate student experience (Postgraduate Taught Experience Survey), and has an overall five-star rating in the QS Stars University Ratings.

More than 17,000 students study with the University of Stirling globally, with over 120 nationalities represented on its scenic central Scotland campus alone. The campus – also home to 1,700 staff – has its own loch and castle, and a recent multi-million-pound redevelopment has delivered modern, flexible, and digitally connected study and social spaces at the heart of campus, including enhanced student support and retail and catering outlets.

The University has twice been recognised with a Queen’s Anniversary Prize – the first for its Institute for Social Marketing and Health (2014) and the second for its Institute of Aquaculture (2019). Stirling is Scotland’s University for Sporting Excellence and its recently redeveloped world-class facilities provide the perfect training environment for the University’s sports scholars – many of whom compete at the highest level, including at the Olympics and Commonwealth Games – and for students, staff, and the wider community.

As a signatory to the £214 million Stirling and Clackmannanshire City Region Deal, the University is driving productivity and inclusive growth across the Forth Valley, and beyond. Through pioneering collaborative solutions to global challenges, researchers are putting innovation, skills, and partnership at the heart of a sustainable economic recovery.
www.stir.ac.uk @stiruni

Job number

SERV01591

Contract Type

Open Ended

Closing date

27-Nov-2022

Location:

Stirling Campus

Grade

Grade4 £21,197-£23,144 p.a.

Faculty/Service

Student Academic and Corporate Services

Post Details

Full time
Open ended
The closing date for applications is midnight on Sunday 27 November 2022

There is an expectation that work will be undertaken in the UK. 

This role is not eligible for sponsorship. Applicants require to have existing right to work in the UK.

The University of Stirling recognises that a diverse workforce benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers and welcome applications from those who would contribute to further diversification of our staff and ensure that equality, diversity and inclusion is woven into the substance of the role. We strongly encourage applications from people from diverse backgrounds including gender, identity, race, age, class, and ethnicity. 

The Post

To work as a member of the Careers and Employability Service (CES) to support the service aims of providing high quality careers education, information, advice and guidance to students, graduates and postgraduates.

Description of Duties

• Administrative support (to include monitoring mailboxes, dealing with student enquiries, preparing resources, uploading evaluations, admin tasks such as room bookings, etc) for student-facing careers activities and initiatives, including:
• • My Stirling Award
  • Faculty work, including careers education delivered in curriculum
  • Careers events
    • Support Careers and Employability Consultants in planning and arranging central, and faculty, careers events
    • Co-ordinate rota for Open Days and other marketing events
    • Source and update external events
• Assist Information Manager, relating to:
• • • • Contribute to the maintenance and development of an effective and engaging Careers on Canvas site, Careers website and other channels
      • Review existing information, in line with the current information policy, GDPR, and WCAG requirements, to maintain its currency, relevance and accessibility to students and graduates on our Canvas modules and other channels.
      • Ordering and stock-monitoring internal and external hard-copy resources in careers office and Student Hub, and elsewhere on campus as appropriate.
• Using a range of communication channels and making recommendations for appropriate and effective use to promote CES internally to students and staff across the university. Create high-quality and engaging content for student and recent graduate communications channels including emails, social media, newsletters, and printed content
• Supporting and implementing a coherent communications schedule, content and campaigns that supports Careers Service operations to students
• Managing CES social media channels, overseeing contributions from our Career Crew of student interns.
• Support the co-ordination and sharing of employability data to support service objectives, including reporting on impact of communications and engagement.
• Work with other colleagues as part of a Communications Working Group to ensure consistency, efficiency and effectiveness across service to all audiences.

As part of the admin team:

• Provide second-line response to enquiries to the CES from students, staff and external organisations
• Manage and monitor enquiries via UniDesk, email, TARGETconnect questions, social media, responding and redirecting queries as appropriate

• • Support, providing training and back-up when required, to colleagues in the Student Services Hub
• Oversee TARGETconnect, and manage queries – e.g. registering new users, supporting staff users, trouble-shooting
• General office administration, including finance, purchasing, payroll, HR issues, such as annual leave, booking meetings and travel, minute-taking, etc
• Support colleagues in the Careers and Employability Service, plus specific duties as noted elsewhere
• Other tasks as and when required, including providing cover for other co-ordinators

Essential Criteria

• Good educational background (to at least HNC level) or equivalent experience in an administrative role  
• Knowledge of, or interest in, the higher education sector
• An ability to communicate, establish and maintain effective partnership working with colleagues at all levels within the Service and the University
• A commitment to team work
• Effective time management and the ability to work flexibly on several projects simultaneously
• IT literacy including use of the full Microsoft Office suite (inc Word, Excel, SharePoint, Teams); relevant CRM/student databases (e.g. Target Connect); and social media
• Experience of developing resources and/or promotions

Desirable Criteria

• An understanding of careers education, information, advice and guidance (CEIAG)
• Specific knowledge of the following IT packages would be useful:
  • Target Connect
  • Unidesk
  • Canvas / similar VLE
  • Web CMS
  • Talent Link
  • Agresso
  • Canva / design packages
• An understanding of how to effectively utilise digital and social media
• An interest in working with diverse groups within the student body 
• Experience of developing resources and/or promotions for students
• Analytical skills to assist with reporting as required  
• Capacity to use data visualisation or analysis tools

Behaviours and Competencies

The role holder will be required to evidence that they can meet the qualities associated with the following behavioural competencies, as detailed within the AUA Competency Framework.

Managing self and personal skills
Being aware of your own behaviour and mindful of how it impacts on others, enhancing personal skills to adapt professional practice accordingly.

Delivering excellent service
Providing the best quality service to external and internal clients. Building genuine and open long-term relationships in order to drive up service standards.

Finding solutions
Taking a holistic view and working enthusiastically to analyse problems and to develop workable solutions. Identifying opportunities for innovation.

Embracing change
Being open to and engaging with new ideas and ways of working. Adjusting to unfamiliar situations, shifting demands and changing roles.

Using resources effectively
Identifying and making the most productive use of resources including people, time, information, networks and budgets.

The University

The University of Stirling is committed to providing education with a purpose and carrying out research which has a positive impact on communities across the globe – addressing real issues, providing solutions and helping to shape society. Stirling is 4th in Scotland and 43rd in the UK for research impact, with 87% of its research having an outstanding or very considerable impact on society – and more than 80% rated either world leading or internationally excellent (Research Excellence Framework 2021). Interdisciplinary in its approach, Stirling’s research informs its teaching curriculum and facilitates opportunities for knowledge exchange and collaboration between staff, students, industry partners and the wider community.

The University of Stirling is ranked among the top 30 UK universities for student satisfaction (National Student Survey) and top 10 in the UK for postgraduate student experience (Postgraduate Taught Experience Survey), and has an overall five-star rating in the QS Stars University Ratings.

More than 17,000 students study with the University of Stirling globally, with over 120 nationalities represented on its scenic central Scotland campus alone. The campus – also home to 1,700 staff – has its own loch and castle, and a recent multi-million-pound redevelopment has delivered modern, flexible, and digitally connected study and social spaces at the heart of campus, including enhanced student support and retail and catering outlets.

The University has twice been recognised with a Queen’s Anniversary Prize – the first for its Institute for Social Marketing and Health (2014) and the second for its Institute of Aquaculture (2019). Stirling is Scotland’s University for Sporting Excellence and its recently redeveloped world-class facilities provide the perfect training environment for the University’s sports scholars – many of whom compete at the highest level, including at the Olympics and Commonwealth Games – and for students, staff, and the wider community.

As a signatory to the £214 million Stirling and Clackmannanshire City Region Deal, the University is driving productivity and inclusive growth across the Forth Valley, and beyond. Through pioneering collaborative solutions to global challenges, researchers are putting innovation, skills, and partnership at the heart of a sustainable economic recovery.
www.stir.ac.uk @stiruni

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