Call Center Supervisor – Renton, WA

Call Center Supervisor – Renton, WA

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Located in Renton, WA

Salary: $29.18-$30.79

Job Title: Call Center Supervisor 

Location: Renton, WA

Job Type: Full-Time, Contract-to-Hire

Schedule: The call center is open from 7:00am to 7:00pm, Monday – Saturday, with varying 8-hour shift times. The department is closed on Sundays, and all employees are required to work Mondays. Schedules may change weekly and staff must be available to work during these set hours.

Position Summary

Imagine working on rewarding projects within a diverse culture, and having access to exceptional training and career development opportunities. Our client in Renton fosters professional development and personal growth with a variety of training and professional advancement opportunities.

Benefits including medical, dental, vision, retirement, education assistance, short-term disability, life insurance, holidays, and paid time off.

We’re hiring for a Call Center Supervisor who is responsible for providing quality service to customers through the daily supervision of team members. Additionally, this position is responsible for assisting the customer service manager with development, analyzes, and implementation of staffing, training, scheduling, and reward/recognition/incentive programs. 

Essential Duties and Responsibilities

• Provides daily direction and communication to employees to ensure customer service calls are answered in a timely, efficient, and knowledgeable manner.
• Knowledgeable in processing Good-to-Go toll transactions and video bills into the system; receiving and processing payments; updating accounts and notices; and opening new accounts.
• Actively coaches and mentors employees using statistical and performance feedback. Understands call center key metrics and generates reports on KPIs.
• Identifies possible performance opportunities and suggest methods to improve operations efficiency.
• Monitors and logs employee performance problems according to company policy, escalating performance issues for corrective action as required.
• Establishes work procedures and processes that support company and departmental standards, procedures, and strategic directives.
• Effectively communicates via written, verbal, and electronic correspondence.

Qualifications/Requirements

• High school diploma or GED Certificate is required; two to three years related experience as a Call Center Supervisor; or equivalent combination of education and experience.
• Strong time-management skills, problem-solving skills, and analytical skills.
• Must possess strong knowledge of MS-Office products such as Excel, Access, PowerPoint, and Word.
• Must pass pre-employment drug test and background screenings.

If interested, please call for an immediate phone interview!

Express Office: Bellevue

4020 Lake Washington Boulevard Northeast

Suite 302

Kirkland, WA 98033

Email us

Apply Now

Call Center Supervisor – Renton, WA

Share

Top Job

Located in Renton, WA

Salary: $29.18-$30.79

Job Title: Call Center Supervisor 

Location: Renton, WA

Job Type: Full-Time, Contract-to-Hire

Schedule: The call center is open from 7:00am to 7:00pm, Monday – Saturday, with varying 8-hour shift times. The department is closed on Sundays, and all employees are required to work Mondays. Schedules may change weekly and staff must be available to work during these set hours.

Position Summary

Imagine working on rewarding projects within a diverse culture, and having access to exceptional training and career development opportunities. Our client in Renton fosters professional development and personal growth with a variety of training and professional advancement opportunities.

Benefits including medical, dental, vision, retirement, education assistance, short-term disability, life insurance, holidays, and paid time off.

We’re hiring for a Call Center Supervisor who is responsible for providing quality service to customers through the daily supervision of team members. Additionally, this position is responsible for assisting the customer service manager with development, analyzes, and implementation of staffing, training, scheduling, and reward/recognition/incentive programs. 

Essential Duties and Responsibilities

• Provides daily direction and communication to employees to ensure customer service calls are answered in a timely, efficient, and knowledgeable manner.
• Knowledgeable in processing Good-to-Go toll transactions and video bills into the system; receiving and processing payments; updating accounts and notices; and opening new accounts.
• Actively coaches and mentors employees using statistical and performance feedback. Understands call center key metrics and generates reports on KPIs.
• Identifies possible performance opportunities and suggest methods to improve operations efficiency.
• Monitors and logs employee performance problems according to company policy, escalating performance issues for corrective action as required.
• Establishes work procedures and processes that support company and departmental standards, procedures, and strategic directives.
• Effectively communicates via written, verbal, and electronic correspondence.

Qualifications/Requirements

• High school diploma or GED Certificate is required; two to three years related experience as a Call Center Supervisor; or equivalent combination of education and experience.
• Strong time-management skills, problem-solving skills, and analytical skills.
• Must possess strong knowledge of MS-Office products such as Excel, Access, PowerPoint, and Word.
• Must pass pre-employment drug test and background screenings.

If interested, please call for an immediate phone interview!

Express Office: Bellevue

4020 Lake Washington Boulevard Northeast

Suite 302

Kirkland, WA 98033

Email us

Apply Now

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