Call Center Representative – Rensselaer, NY

Trinity Health

Employment Type:

Full time

Shift:

Day Shift

Description:

Registration Associate – Call Center – Rensselaer, NY – FTIf you are looking for a Registration position in a Call Center, this could be your opportunity. Here at St. Peter’s Health Partner’s, we care for more people in more places. This position is located at 295 Valley View Blvd Rensselaer, NY.Position Highlights:Quality of Life: Where career opportunities and quality of life convergeAdvancement: Strong orientation program, generous tuition allowance and career developmentWork/Life: Office Hours, Monday – FridayWhat you will do:The successful call center candidates will be responsible for answering incoming patient calls and utilizing company policies to schedule patient appointments. Our Call Center Representatives are often the first point of contact for patients’ therefore; we are interested in hiring individuals with a commitment to high-quality customer service satisfaction and an ability to make quick and accurate decisions.Responsibilities:Answer incoming calls and schedule appointments in accordance with set protocolMaintain customer satisfaction ratings based on explicit criteria set forth by the companyData entry of new patient information into computer systemAttend mandatory training sessions to stay updated on policy changesIdentify and escalate priority issuesFollow up customer calls where necessaryDocument all call information according to standard operating proceduresWhat you will need:Multiple phone line experienceStrong interpersonal and communication skillsProblem analysis and problem solvingPrevious call center experience a plusCustomer service orientedAttention to detail, multitaskingBi-lingual speaking a plus but not requiredPositive attitude and be self-motivatedHigh School Diploma or GEDAbility to lift 20 lbs.Pay Range:$16.00 – $20.30 Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

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