Call Center Representative

Job title:

Call Center Representative

Company

Marketing Consultancy Lab

Job description

Job Title: Call Center RepresentativeLocation: San Antonio, TX
Company: Marketing Consultancy Lab
Employment Type: Full-TimeJob Summary:We are seeking a dedicated and motivated Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your primary responsibility will be to handle inbound and outbound calls, assisting customers with inquiries, resolving issues, and ensuring a positive customer experience.Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Provide accurate information regarding products, services, and policies.
• Resolve customer complaints and issues effectively and efficiently.
• Document customer interactions and maintain detailed records of calls and outcomes.
• Collaborate with team members and other departments to enhance customer satisfaction.
• Stay updated on product knowledge and industry trends.
• Meet and exceed performance metrics and targets.

Qualifications:

• High school diploma or equivalent; associate degree preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to handle difficult situations with professionalism and empathy.
• Proficient in using computer systems and software applications.

Expected salary

$17.45 – 25 per hour

Location

San Antonio, TX

Job date

Fri, 01 Nov 2024 01:06:09 GMT

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