Call Center Quality Specialist – Multilingual Portuguese, Spanish, and/or French

SUMMARY

The Call Center Quality Specialist (Verification Quality Specialist) will drive accuracy and data integrity through regular Verification Quality reviews.

If within a commutable distance to one of our offices, this role would offer a hybrid schedule after training (Tues-Thur in office, Mon/Fri work from home). Fluency in the following languages is preferred: Portuguese, Spanish, French.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Perform Verification Quality reviews for all Verification Reviewers
• Managing the Verification Quality Support Teams Channel
• Handling Rebuttals
• Knowledge Article Updates
• Work on ad hoc projects/initiatives as needed

MINIMUM QUALIFICATIONS:

• High School Diploma or equivalent
• Attention to detail
• 2+ years in document processing is preffered
• 1+ years in Avetta’s Call Center is a plus
• Experience in Salesforce and/or TalkDesk is a plus
• Proficiency in Microsoft Office (Word, Excel, PPT, etc.)

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