Call Center Customer Service – Sales
Express Services
Call Center Customer Service – Sales
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Located in tigard, OR
As a Call Center Customer Service Representative, you’ll be the friendly voice on the other end of the line, assisting customers with their questions, concerns, and orders. Whether it’s troubleshooting a product issue, providing account information, or guiding customers through a purchase, you’ll make sure every interaction is positive and professional. If you thrive on connecting with people and delivering top-tier service, we’d love to have you on our team!
Key Responsibilities:
- Answer inbound customer calls in a timely and professional manner, ensuring a positive experience for each caller.
- Listen attentively to customer needs, identify the best solutions, and provide clear, concise responses.
- Assist with product inquiries, order tracking, returns, billing, and other general customer service tasks.
- Troubleshoot and resolve any issues or complaints while maintaining a calm, helpful demeanor.
- Accurately log customer interactions and transactions in the company’s database.
- Educate customers on products, services, and policies, ensuring they are fully informed.
- Follow up on customer inquiries or issues to ensure complete resolution and satisfaction.
- Collaborate with other departments to resolve more complex customer concerns.
- Stay up-to-date on product knowledge, company policies, and call center best practices.
- Contribute to team goals and performance targets while maintaining a positive, supportive attitude.
What We’re Looking For:
- Previous call center or customer service experience is a plus, but we’ll train the right person!
- Excellent verbal communication skills with a clear, friendly, and professional phone manner.
- Patience, empathy, and a natural ability to build rapport with customers.
- Problem-solving skills and the ability to think on your feet in a fast-paced environment.
- Basic computer skills and comfort navigating customer service software.
- Strong attention to detail and ability to multi-task while staying organized.
- A positive attitude and a desire to provide outstanding service on every call.
- Flexibility to work various shifts, including evenings and weekends, as needed.
- A team player who enjoys working in a collaborative environment.
What We Offer:
- Competitive hourly wage with performance bonuses and incentives.
- Comprehensive health benefits, paid time off, and retirement plan options.
- Paid training and ongoing professional development to help you succeed.
- Fun, supportive work environment with employee recognition programs and team-building events.
- Opportunities for career growth within the company—your success is our success!
- A positive, fast-paced atmosphere where your ideas and contributions are valued.
- Employee perks such as discounts on products or services and more!
Benefits:
- Medical Insurance: Access to medical coverage to help you and your family stay healthy.
- Optical Insurance: Coverage for vision care, including eye exams and eyewear.
- Dental Insurance: Dental coverage for your oral health needs.
- Life Insurance: Protection for you and your loved ones with life insurance benefits.
- 401K: A retirement savings plan to help you plan for your financial future.
To Apply Online: Visit our website at www.Expresspros,com/TigardOR to apply and explore more about our available positions!
Contact Information: If you have any questions or need more information about our benefits or application process, please feel free to contact us at 503-624-2001 or email us at, [email protected]. We’re here to assist you and ensure you have the best experience with our team.
Express Office: Tigard
10115 Southwest Nimbus Avenue
Suite 500
Tigard, OR 97223
Email us
Apply Now
Call Center Customer Service – Sales
Share
Located in tigard, OR
As a Call Center Customer Service Representative, you’ll be the friendly voice on the other end of the line, assisting customers with their questions, concerns, and orders. Whether it’s troubleshooting a product issue, providing account information, or guiding customers through a purchase, you’ll make sure every interaction is positive and professional. If you thrive on connecting with people and delivering top-tier service, we’d love to have you on our team!
Key Responsibilities:
- Answer inbound customer calls in a timely and professional manner, ensuring a positive experience for each caller.
- Listen attentively to customer needs, identify the best solutions, and provide clear, concise responses.
- Assist with product inquiries, order tracking, returns, billing, and other general customer service tasks.
- Troubleshoot and resolve any issues or complaints while maintaining a calm, helpful demeanor.
- Accurately log customer interactions and transactions in the company’s database.
- Educate customers on products, services, and policies, ensuring they are fully informed.
- Follow up on customer inquiries or issues to ensure complete resolution and satisfaction.
- Collaborate with other departments to resolve more complex customer concerns.
- Stay up-to-date on product knowledge, company policies, and call center best practices.
- Contribute to team goals and performance targets while maintaining a positive, supportive attitude.
What We’re Looking For:
- Previous call center or customer service experience is a plus, but we’ll train the right person!
- Excellent verbal communication skills with a clear, friendly, and professional phone manner.
- Patience, empathy, and a natural ability to build rapport with customers.
- Problem-solving skills and the ability to think on your feet in a fast-paced environment.
- Basic computer skills and comfort navigating customer service software.
- Strong attention to detail and ability to multi-task while staying organized.
- A positive attitude and a desire to provide outstanding service on every call.
- Flexibility to work various shifts, including evenings and weekends, as needed.
- A team player who enjoys working in a collaborative environment.
What We Offer:
- Competitive hourly wage with performance bonuses and incentives.
- Comprehensive health benefits, paid time off, and retirement plan options.
- Paid training and ongoing professional development to help you succeed.
- Fun, supportive work environment with employee recognition programs and team-building events.
- Opportunities for career growth within the company—your success is our success!
- A positive, fast-paced atmosphere where your ideas and contributions are valued.
- Employee perks such as discounts on products or services and more!
Benefits:
- Medical Insurance: Access to medical coverage to help you and your family stay healthy.
- Optical Insurance: Coverage for vision care, including eye exams and eyewear.
- Dental Insurance: Dental coverage for your oral health needs.
- Life Insurance: Protection for you and your loved ones with life insurance benefits.
- 401K: A retirement savings plan to help you plan for your financial future.
To Apply Online: Visit our website at www.Expresspros,com/TigardOR to apply and explore more about our available positions!
Contact Information: If you have any questions or need more information about our benefits or application process, please feel free to contact us at 503-624-2001 or email us at, [email protected]. We’re here to assist you and ensure you have the best experience with our team.
Express Office: Tigard
10115 Southwest Nimbus Avenue
Suite 500
Tigard, OR 97223
Email us
Apply Now
Share
Apply
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