Call Center Customer Service Rep
Express Services
Call Center Customer Service Rep
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Top Job
Located in Helena, MT
Salary: 16.60
Get your foot in the door to the banking industry – seeking a CALL CENTER CUSTOMER SERVICE REP!
- $16.60/hr to start
- Holidays paid and federal = 13 days!
- Retirement, vacation and more once hired by client!
Provide information and member service concerning the credit union and its products and services to the members, ensuring the highest quality of service.
- Serve membership by providing service and information in a pleasant, professional and efficient manner via telephone or email.
- Check voicemails throughout the day, replying accordingly or direct to the proper individual.
- Transfer calls to the appropriate individual or department
- Research and resolve routine member questions, problems and complaints concerning their accounts, services provided or the credit union.
- Verify account ownership and answer questions regarding share accounts, share drafts, cards, loans, online banking, etc.
- Provide member with serves such as closing accounts, processing stop payments on share draft accounts, order cards, initiate ACH paperwork, wire transfers.
- Process loan payments over the phone.
- Link online banking accounts.
- Cross-sell Credit Union product and services.
- Responsible for researching member inquires and ensure proper follow up and satisfaction.
- Mail, fax, e-mail or DocuSign items that require member signature for authorization.
- Bold chat follow-up and correspondence
- Keep all member and employee related business kept to the strictest confidence.
- May need to fill in on Teller line as needed.
I697
Express Office: Helena
821 North Last Chance Gulch
Helena, MT 59601
Email us
Apply Now
Call Center Customer Service Rep
Share
Top Job
Located in Helena, MT
Salary: 16.60
Get your foot in the door to the banking industry – seeking a CALL CENTER CUSTOMER SERVICE REP!
- $16.60/hr to start
- Holidays paid and federal = 13 days!
- Retirement, vacation and more once hired by client!
Provide information and member service concerning the credit union and its products and services to the members, ensuring the highest quality of service.
- Serve membership by providing service and information in a pleasant, professional and efficient manner via telephone or email.
- Check voicemails throughout the day, replying accordingly or direct to the proper individual.
- Transfer calls to the appropriate individual or department
- Research and resolve routine member questions, problems and complaints concerning their accounts, services provided or the credit union.
- Verify account ownership and answer questions regarding share accounts, share drafts, cards, loans, online banking, etc.
- Provide member with serves such as closing accounts, processing stop payments on share draft accounts, order cards, initiate ACH paperwork, wire transfers.
- Process loan payments over the phone.
- Link online banking accounts.
- Cross-sell Credit Union product and services.
- Responsible for researching member inquires and ensure proper follow up and satisfaction.
- Mail, fax, e-mail or DocuSign items that require member signature for authorization.
- Bold chat follow-up and correspondence
- Keep all member and employee related business kept to the strictest confidence.
- May need to fill in on Teller line as needed.
I697
Express Office: Helena
821 North Last Chance Gulch
Helena, MT 59601
Email us
Apply Now
Share
Apply
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