Call Center Agent

Job title:

Call Center Agent

Company

Marketing Consultancy Lab

Job description

Call Center AgentLocation: Rochester, NY
Job Type: Full-TimeJob OverviewWe are seeking an enthusiastic and dedicated Call Center Agent to join our growing team. As a vital part of our customer support unit, you will play a key role in delivering exceptional service to our clients and customers over the phone. The ideal candidate will have a passion for helping people and will thrive in a fast-paced, dynamic environment.Key Responsibilities

• Answer inbound customer calls promptly and professionally
• Provide accurate information and assistance to customer inquiries
• Resolve customer issues and complaints in a timely manner
• Document customer interactions accurately in the system
• Follow up with customers to ensure their concerns are addressed
• Maintain knowledge of products and services to provide informed support

Qualifications & Skills

• High school diploma or equivalent; further education is a plus
• Proven experience in a call center or customer service role
• Excellent verbal and written communication skills
• Strong problem-solving abilities and active listening skills
• Basic computer skills with proficiency in MS Office

Benefits: * Health, dental, and vision insurance.

• Paid time off and company holidays.
• 401(k) with company match.
• Travel reimbursement for event-related activities.
• Professional development opportunities and team-building events.

Expected salary

$17.25 – 23.5 per hour

Location

Rochester, NY

Job date

Thu, 27 Mar 2025 06:01:55 GMT

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